I work for a fastener company and recently went thru an ISO 9001-2008 Surveillance Audit. The auditor wrote us a Major CA, because "The warehouse and shipping/receiving activities were not noted in the scope". Is this something that must be on the scope?
What does your scope statement say exactly? If these activities were previously annotated or described in your quality manual as components of your QMS, and your scope statement already gives a broad description of what you do, then you should've been OK.
Scope statements don't need to include every single thing you do, they simply need to describe in a nutshell what is covered under your organization - for ISO 9001 this is usually limited to products and services. Things like receiving, operations and shipping are normally inherent in most (if not all) organizations, so I'm already having trouble following the CB auditor's justification as a major NC (do they really need to re-visit on-site to verify a wording change?).
FYI, our scope statement reads (verbatim) "Repair and Refurbishment of Cellular Products" and is present on our 9K, 14K, 18K and R2 certificates. Our CB has no issues with this whatsoever, and YES we do have a shipping and receiving area....
Brian