I work for a company who are not currently ISO9001 certified, but we have very recently started working towards certification to ISO9001:2015. This is because the MD and Senior Management team think that it is right for the business, and a number of potential and new customers are requesting this.
I had a visit from a key customer in the week who stated that there should be a business process clearly defined for Leadership. I do not agree with the auditor.
My take on it is that for clause 5.1.1 - General, we can demonstrate that the Leadership is fulfilling the requirements of a) - j) with objective evidence which could be verified through audit activity.
For 5.1.2 - Customer Focus point a), the specification provided as part of the design process along with the technical file for our CE mark meets this requirement.
Point b) is addressed through our risks and opportunities register
Point c) we monitor and measure customer facing metrics, track repeat business and are looking ta introducing customer surveys.
For 5.2, there is a quality policy in evidence that meets the requirements defined, and this is communicated and there is evidence that people are aware of this and understand it.
For 5.3, we have an organizational chart, job descriptions and process documents which define the requirements of a) to e).
Has anyone got any thoughts on the need for a Leadership process document? I am struggling to see the need, but the customer auditor was adamant that one was required. Am I missing something? Thank-you.
I had a visit from a key customer in the week who stated that there should be a business process clearly defined for Leadership. I do not agree with the auditor.
My take on it is that for clause 5.1.1 - General, we can demonstrate that the Leadership is fulfilling the requirements of a) - j) with objective evidence which could be verified through audit activity.
For 5.1.2 - Customer Focus point a), the specification provided as part of the design process along with the technical file for our CE mark meets this requirement.
Point b) is addressed through our risks and opportunities register
Point c) we monitor and measure customer facing metrics, track repeat business and are looking ta introducing customer surveys.
For 5.2, there is a quality policy in evidence that meets the requirements defined, and this is communicated and there is evidence that people are aware of this and understand it.
For 5.3, we have an organizational chart, job descriptions and process documents which define the requirements of a) to e).
Has anyone got any thoughts on the need for a Leadership process document? I am struggling to see the need, but the customer auditor was adamant that one was required. Am I missing something? Thank-you.