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Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
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Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
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Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6 - Page 5


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iso 9001:2015, knowledge management, organizational knowledge
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  Post Number #33  
Old 25th January 2017, 12:08 AM
somashekar's Avatar
somashekar

 
 
Total Posts: 5,253
Re: Meeting ISO 9001:2015 Clause 7.1.6 Organizational Knowledge Requirements

Quote:
In Reply to Parent Post by Sidney Vianna View Post

If the (organizational) knowledge is not hard-coded somehow in the business processes, the organization is destined to repeat or incur in the same mistake.

Dumping papers into a server aiming at knowledge preservation seems as effective as dancing for rain in the desert.
All these simply goes to say that .... Knowledge is not power., Use of knowledge is power...

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  Post Number #34  
Old 25th January 2017, 01:00 AM
Big Jim

 
 
Total Posts: 2,803
Re: Meeting ISO 9001:2015 Clause 7.1.6 Organizational Knowledge Requirements

Quote:
In Reply to Parent Post by Sidney Vianna View Post

If the (organizational) knowledge is not hard-coded somehow in the business processes, the organization is destined to repeat or incur in the same mistake.

Dumping papers into a server aiming at knowledge preservation seems as effective as dancing for rain in the desert.
As they say, those that don't learn from history are doomed to repeat it. It is also said that it is less painful to learn from the experience of others.
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  Post Number #35  
Old 25th January 2017, 01:03 AM
Big Jim

 
 
Total Posts: 2,803
Re: Meeting ISO 9001:2015 Clause 7.1.6 Organizational Knowledge Requirements

Quote:
In Reply to Parent Post by Kronos147 View Post

I believe most successful companies do these things, just that they might not have established the "documented information" required to provide objective evidence yet.
You might want to read that part of the standard again. Documented information requirements are not attached to this requirement. Thank whatever divinity you believe in that there isn't.
  Post Number #36  
Old 25th January 2017, 01:39 AM
sadamson

 
 
Total Posts: 4
Re: Meeting ISO 9001:2015 Clause 7.1.6 Organizational Knowledge Requirements

I think training and recruitment practices are covered elsewhere in the standard. This clause is asking for something else.
  Post Number #37  
Old 25th January 2017, 06:11 AM
Big Jim

 
 
Total Posts: 2,803
Re: Meeting ISO 9001:2015 Clause 7.1.6 Organizational Knowledge Requirements

Yes, that is covered in the competency portion, but make no mistake, they are closely related, or you might say they overlap. Competency is most certainly one of the ways that knowledge is met.
  Post Number #38  
Old 25th January 2017, 11:08 AM
Kronos147

 
 
Total Posts: 259
Re: Meeting ISO 9001:2015 Clause 7.1.6 Organizational Knowledge Requirements

Quote:
In Reply to Parent Post by Sidney Vianna View Post

Dumping papers into a server aiming at knowledge preservation seems as effective as dancing for rain in the desert.
This is true. There must be an additional process as well. Data must be transformed into information.

However, if I was a big wig CEO looking to acquire a company, I would prefer the one with the data there than the one where there is no data.

Small example of my approach:
The Production Manager told me yesterday a nonconforming product discovered in final inspection was due to a lack of formalized training in production. The plan was to go out and 'show' everyone how it is done.

I suggested taking pictures and making a training aid, so we could make the training process repeatable, and then adding a reference to the training aid to the traveler.


Bottom line - the goal of the system is effectively recognizing all requirements and achieving customer satisfaction, while continually improving the processes. Right?
  Post Number #39  
Old 25th January 2017, 02:00 PM
Kronos147

 
 
Total Posts: 259
Re: Meeting ISO 9001:2015 Clause 7.1.6 Organizational Knowledge Requirements

Quote:
In Reply to Parent Post by Big Jim View Post

You might want to read that part of the standard again. Documented information requirements are not attached to this requirement.
I meant to quote you in my last post. Doh!

Documented Information is our internal requirement to make sure we retain the organizational knowledge. I have encountered too much "tribal knowledge" and, IMO, the newer employees don't come in as qualified as they used to.
  Post Number #40  
Old 26th January 2017, 10:11 AM
Claes Gefvenberg's Avatar
Claes Gefvenberg

 
 
Total Posts: 4,952
Lightbulb Re: Meeting ISO 9001:2015 Clause 7.1.6 Organizational Knowledge Requirements

In addition to the great advice already present in this thread, it is a good idea to have a look at Annex A7, which clearly states the purpose of clause 7.1.6: The intent is to safeguard the organization from loss of knowledge and encourage it to acquire knowledge.

Both of the above are are things we obviously need to do, requirement or not.
Thank You to Claes Gefvenberg for your informative Post and/or Attachment!
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