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Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
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Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
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Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6 - Page 6


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iso 9001:2015, knowledge management, organizational knowledge
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  Post Number #41  
Old 14th February 2017, 01:49 PM
LUV-d-4UM

 
 
Total Posts: 754
Re: Meeting ISO 9001:2015 Clause 7.1.6 Organizational Knowledge Requirements

Second paragraph of clause 7.1.6: "This knowledge shall be maintained and be made available to the extent necessary. From my own humble interpretation, records of knowledge materials shall be made available when ask by the 3rd party auditor. After all this standard is supposed to be evidence-based decision making. The interview plus some evidence that it exists should give us a pass with the 3rd party auditor.

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  Post Number #42  
Old 14th February 2017, 11:22 PM
Big Jim

 
 
Total Posts: 2,803
Re: Meeting ISO 9001:2015 Clause 7.1.6 Organizational Knowledge Requirements

You certainly can retain records as well as maintain documents for this requirement of the standard if you choose to. Just keep in mind that you are not required to.
Thank You to Big Jim for your informative Post and/or Attachment!
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  Post Number #43  
Old 19th February 2017, 04:17 AM
LUV-d-4UM

 
 
Total Posts: 754
Re: ISO 9001:2015 7.1.6 Organizational Knowledge

Quote:
In Reply to Parent Post by Colin View Post

I look on this as succession planning. If an organisation has a key role for which there is only 1 person capable of filling, it is a risk to the organisation (see 6.1). There may be a number of ways to reduce the risk such as training up someone else, finding an external provider, changing the method, etc.

A way to demonstrate that this has been considered and managed is by using a responsibility matrix. Similar to (in fact it could be an extension of) a competence matrix but with the emphasis on identifying who can fill which roles (see clause 5.3 for roles and responsibilities).

The method used would depend on the size and complexity of the organisation and the levels of risk involved. If it is a small organisation, it could be done all on 1 spreadsheet. In larger organisations it is probably best to do it by department or process.
Do you have an example of a responsibility matrix? Thank you.
  Post Number #44  
Old 10th August 2017, 12:49 PM
QAMTY

 
 
Total Posts: 479
Re: ISO 9001:2015 7.1.6 Organizational Knowledge

Hi Colin
What you say "succession planning" referring to 7.1.6, wouldn't fit in 7.2 a) b) and note?
something like mentoring, training people to cover other positions?

Thanks
  Post Number #45  
Old 10th August 2017, 12:51 PM
LUV-d-4UM

 
 
Total Posts: 754
Re: ISO 9001:2015 7.1.6 Organizational Knowledge

We have Individual Development Planning matrix that iwill meet the requirement 7.1.6
  Post Number #46  
Old 10th August 2017, 01:42 PM
DRAMMAN

 
 
Total Posts: 218
Re: ISO 9001:2015 7.1.6 Organizational Knowledge

This is a good discussion about a very fuzzy topic. Personally, I hate that ISO added clauses like this because the thought of how to pass the audit takes over. From a professional point, I get this requirement. My interpretation of this is that high quality/performing organizations think through how they manage knowledge. It is a strategic Best Practice that all organizations should think about it. Exactly how you do it is up to you which is why there is no documented information requirements. To make an audit easier (and improve your org) would be to write down a 1-2 page summary of how you prevent the loss of and acquire new knowledge.

Examples of Preventing Loss

Training programs
Apprentice / mentor programs
procedures and work instructions
specifications
ERP systems
staffing strategies such as always having junior people in departments

Examples of acquiring
Outside training
participation in professional societies
Professional certifications
trade shows
Industry leadership

If you have ever been part of an organization that went through hastily planned layoffs you have experienced why this is important. I personally have experienced where a global industry leading company lost the ability to solve simple problems because significant knowledge was booted out the door. Them people start asking who knows how to do a certain task. Well, no one. We fired the knowledge. Ultimately, customers suffered.
  Post Number #47  
Old 11th August 2017, 04:37 AM
Colin's Avatar
Colin

 
 
Total Posts: 1,502
Re: ISO 9001:2015 7.1.6 Organizational Knowledge

Quote:
In Reply to Parent Post by QAMTY View Post

Hi Colin
What you say "succession planning" referring to 7.1.6, wouldn't fit in 7.2 a) b) and note?
something like mentoring, training people to cover other positions?

Thanks
I didn't mean to suggest that it is instead of the requirement to ensure competence in the people doing the work - more of a back-up in case those skills become unavailable e.g. someone leaving. In other words, we can plan for the situation, should it become necessary.
Thank You to Colin for your informative Post and/or Attachment!
  Post Number #48  
Old 11th August 2017, 08:59 AM
DRAMMAN

 
 
Total Posts: 218
Re: ISO 9001:2015 7.1.6 Organizational Knowledge

I would argue that Succession Planning can be an element of your Organizational Knowledge management strategy. It would be interesting to hear from those who have been audited and auditors as to what is satisfying this requirement from an audit perspective.

I would assume that since the requirements are vague and there is no Documented Information requirement that just about anything will satisfy an auditor.
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