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Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
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Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6
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iso 9001:2015, knowledge management, organizational knowledge
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  Post Number #1  
Old 13th September 2016, 05:33 PM
jmech

 
 
Total Posts: 3
Please Help! Organizational Knowledge Requirements - Meeting ISO 9001:2015 Clause 7.1.6

Organizational knowledge is one of the new and very vague requirements in ISO 9001:2015. I've seen essentially two approaches suggested for meeting the requirement: either very extensive knowledge management (which seems overboard for a new and relatively small requirement) or trying to justify that this clause is already met based on what was already being done to meet ISO 9001:2008 requirements (which would be redundant and probably doesn't meet the requirement).

Can anyone give practical suggestions and/or examples for meeting the organizational knowledge requirements in ISO 9001:2015 without an excessive new knowledge management scheme?

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  Post Number #2  
Old 13th September 2016, 05:51 PM
Sidney Vianna's Avatar
Sidney Vianna

 
 
Total Posts: 8,889
Re: ISO 9001:2015 7.1.6 Organizational Knowledge

Not exactly what you are looking for, but, maybe, reading what the ISO TC 176 APG is proposing from an auditing perspective might give you an insight on what to do, from an implementation's perspective. If you click on the picture below, you will download the paper on recommendations on how to audit the organizational knowledge requirements of 9001:2015

Thank You to Sidney Vianna for your informative Post and/or Attachment!
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  Post Number #3  
Old 13th September 2016, 10:36 PM
Colin's Avatar
Colin

 
 
Total Posts: 1,502
Re: ISO 9001:2015 7.1.6 Organizational Knowledge

I look on this as succession planning. If an organisation has a key role for which there is only 1 person capable of filling, it is a risk to the organisation (see 6.1). There may be a number of ways to reduce the risk such as training up someone else, finding an external provider, changing the method, etc.

A way to demonstrate that this has been considered and managed is by using a responsibility matrix. Similar to (in fact it could be an extension of) a competence matrix but with the emphasis on identifying who can fill which roles (see clause 5.3 for roles and responsibilities).

The method used would depend on the size and complexity of the organisation and the levels of risk involved. If it is a small organisation, it could be done all on 1 spreadsheet. In larger organisations it is probably best to do it by department or process.
Thank You to Colin for your informative Post and/or Attachment!
  Post Number #4  
Old 14th September 2016, 09:03 PM
JoShmo

 
 
Total Posts: 156
Let Me Help You Re: Meeting ISO 9001:2015 7.1.6 Organizational Knowledge Requirements

It would help to knwo the context of the organization. Organizational Knowledge isn;t vague. It's pretty clear. To give you a suitable answer, you have to tell us what your do. If you work for NASA, where DO you find rocket scientists? JPL? If your some mom and pop machine shop, machinists can be found if you put a sign outside and they bring their knowledge. Which is it?
Thanks to JoShmo for your informative Post and/or Attachment!
  Post Number #5  
Old 14th September 2016, 09:57 PM
Big Jim

 
 
Total Posts: 2,803
Re: Meeting ISO 9001:2015 7.1.6 Organizational Knowledge Requirements

It is critical to realize that documented information isn't attached to this element. Documented information need not be maintained (a document created) or retained (record kept).

Thank whatever higher power you believe in that documented information is not attached. It would be a massive boondoggle.
Thank You to Big Jim for your informative Post and/or Attachment!
  Post Number #6  
Old 15th September 2016, 03:39 PM
jmech

 
 
Total Posts: 3
Re: Meeting ISO 9001:2015 7.1.6 Organizational Knowledge Requirements

Thanks all for the responses so far. The short context of the organization is mid-sized manufacturing with design.

I think that many auditors will want procedures and/or records specific to organizational knowledge, but as Big Jim mentioned, "Documented information need not be maintained (a document created) or retained (record kept)." The downsides that I see to creating a procedure or matrix for organizational knowledge are the significant work involved in setting it up and maintaining it, and the risk of non-conformance for not following it or keeping it up-to-date perfectly.

I'd prefer to meet the requirements without creating a new procedure or new records. Big Jim (or anyone else), do you have any suggestions for how to achieve this?
  Post Number #7  
Old 15th September 2016, 05:40 PM
Big Jim

 
 
Total Posts: 2,803
Re: Meeting ISO 9001:2015 7.1.6 Organizational Knowledge Requirements

As evidence of adequate organizational knowledge I would point to your Quality Objective / KPI results. If the numbers are stellar, and they should be if your system is working well with appropriate levels of knowledge, that is evidence that you have determined what you need to know, applied it, and maintained it.
Thank You to Big Jim for your informative Post and/or Attachment!
  Post Number #8  
Old 16th September 2016, 12:19 AM
Great Scotch

 
 
Total Posts: 8
Re: Meeting ISO 9001:2015 7.1.6 Organizational Knowledge Requirements

Quote:
In Reply to Parent Post by jmech View Post

Organizational knowledge is one of the new and very vague requirements in ISO 9001:2015. I've seen essentially two approaches suggested for meeting the requirement: either very extensive knowledge management (which seems overboard for a new and relatively small requirement) or trying to justify that this clause is already met based on what was already being done to meet ISO 9001:2008 requirements (which would be redundant and probably doesn't meet the requirement).

Can anyone give practical suggestions and/or examples for meeting the organizational knowledge requirements in ISO 9001:2015 without an excessive new knowledge management scheme?
A very simple way of seeing it:
Don't allow knowledge and competence to be disconnected by the departure of your existing staff whether he's gone permanently or transferred out temporarily. Make sure that knowledge is centrally stored for dissemination to whoever sits in that post.

You can prepare work instructions, standing orders, operating manuals, training courses etc to ensure that.
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