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What can be considered a "Post Delivery Activity" (ISO 9001:2015 Clause 8.5)
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What can be considered a "Post Delivery Activity" (ISO 9001:2015 Clause 8.5)
What can be considered a "Post Delivery Activity" (ISO 9001:2015 Clause 8.5)
What can be considered a "Post Delivery Activity" (ISO 9001:2015 Clause 8.5)
What can be considered a "Post Delivery Activity" (ISO 9001:2015 Clause 8.5)
What can be considered a "Post Delivery Activity" (ISO 9001:2015 Clause 8.5)
What can be considered a "Post Delivery Activity" (ISO 9001:2015 Clause 8.5)
What can be considered a "Post Delivery Activity" (ISO 9001:2015 Clause 8.5)
What can be considered a "Post Delivery Activity" (ISO 9001:2015 Clause 8.5)
What can be considered a "Post Delivery Activity" (ISO 9001:2015 Clause 8.5)
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  Post Number #1  
Old 3rd February 2017, 02:33 PM
kcoryell1

 
 
Total Posts: 1
Question What can be considered a "Post Delivery Activity" (ISO 9001:2015 Clause 8.5)

What can be considered a "post delivery activity" as called out in 8.5?

Last edited by Sidney Vianna; 3rd February 2017 at 02:48 PM. Reason: descriptor of the thread title

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  Post Number #2  
Old 3rd February 2017, 02:47 PM
Leaf Fan

 
 
Total Posts: 4
Re: 2015 8.5

some examples might be warranty management, service calls, training provided to your customer ....
Thanks to Leaf Fan for your informative Post and/or Attachment!
  Post Number #3  
Old 3rd February 2017, 03:00 PM
Kronos147

 
 
Total Posts: 300
Re: What can be considered a "post delivery activity" as called out in 9001:2015 8.5

Nonconformance investigation including RMA management and customer satisfaction assessment comes to mind.
Thanks to Kronos147 for your informative Post and/or Attachment!
  Post Number #4  
Old 3rd February 2017, 03:00 PM
Sidney Vianna's Avatar
Sidney Vianna

 
 
Total Posts: 9,340
Re: What can be considered a "post delivery activity" as called out in 9001:2015 8.5

ISO/TS 9002:2016 provides the following examples:

Quote:
Examples of post-delivery activities include:
a) engagement with customers to determine if the products or services were to their satisfaction;
b) on-site installation of equipment and disposal of a customer's old equipment;
c) contractual arrangements such as warranties or technical support;
d) customer access to on-line information related to the delivery of a product or service, e.g. status of flights; frequently asked questions (FAQs);
e) authentication of the product;
f) a computer retailer who provides a technical support service by telephone.
Thank You to Sidney Vianna for your informative Post and/or Attachment!
  Post Number #5  
Old 3rd February 2017, 05:35 PM
BoardGuy

 
 
Total Posts: 186
Re: What can be considered a "post delivery activity" as called out in 9001:2015 8.5

Post-delivery support will usually be contractual or regulatory, but not always, and might include:

1) Collection and analysis of in-service data
2) Creation of technical documentation and it revision
3) Maintenance services
4) Spare parts supply
5) Supplementary services such as recycling or final disposition
6) Technical support

In its most basic form post-delivery support activities would be allowing customer returns with services provided to replace or rework product to original requirements when found nonconforming.
Thanks to BoardGuy for your informative Post and/or Attachment!
  Post Number #6  
Old 4th February 2017, 09:54 AM
dsanabria

 
 
Total Posts: 1,350
Re: What can be considered a "post delivery activity" as called out in 9001:2015 8.5

Quote:
In Reply to Parent Post by Sidney Vianna View Post

ISO/TS 9002:2016 provides the following examples:
Examples of post-delivery activities include:
a) engagement with customers to determine if the products or services were to their satisfaction;
b) on-site installation of equipment and disposal of a customer's old equipment;
c) contractual arrangements such as warranties or technical support;
d) customer access to on-line information related to the delivery of a product or service, e.g. status of flights; frequently asked questions (FAQs);
e) authentication of the product;
f) a computer retailer who provides a technical support service by telephone.




Thanks for the explanation.

The post delivery Activity is part of contract review and most of the time is invoked by the customer.

This should not be confused with delivering a product that does not meet the requirements.

Note: There are other clauses that deal with non conforming product or services delivered to the customer (i.e. 8.7 and 10.2).

Last edited by dsanabria; 4th February 2017 at 09:55 AM. Reason: added clarification of standard
Thanks to dsanabria for your informative Post and/or Attachment!
  Post Number #7  
Old 19th July 2017, 04:31 PM
Intuit

 
 
Total Posts: 1
Re: What can be considered a "Post Delivery Activity" (ISO 9001:2015 Clause 8.5)

What are everyone's thoughts on product recall. Would this be considered a post delivery activity?
  Post Number #8  
Old 20th July 2017, 01:20 AM
Big Jim

 
 
Total Posts: 2,904
Re: What can be considered a "Post Delivery Activity" (ISO 9001:2015 Clause 8.5)

The answer to the question posed by the OP is in the note at the end of 8.5.5.

"Post-delivery activities can include actions under warranty provisions, contractual obligations such as maintenance services, and supplementary services such as recycling or final disposal."
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