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ISO 9001:2015 - Is Strategic Planning audited?
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ISO 9001:2015 - Is Strategic Planning audited?
ISO 9001:2015 - Is Strategic Planning audited?
ISO 9001:2015 - Is Strategic Planning audited?
ISO 9001:2015 - Is Strategic Planning audited?
ISO 9001:2015 - Is Strategic Planning audited?
ISO 9001:2015 - Is Strategic Planning audited?
ISO 9001:2015 - Is Strategic Planning audited?
ISO 9001:2015 - Is Strategic Planning audited?
ISO 9001:2015 - Is Strategic Planning audited?
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iso 9001 - quality management systems, iso 9001:2015, strategic planning and objectives
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  Post Number #9  
Old 25th August 2017, 09:32 AM
QAMTY

 
 
Total Posts: 478
Re: ISO 9001:2015 - Is Strategic Planning audited?

Thanks Ajit

I already read the article, it seems a useful guide, I noticed it involves
vision, mision, values,policy, goals, objectives.

It is an interesting issue, I always refuse to insert all these terms into a QMS.
because is hard to make people understand policy and harder , if I include vision, mision and values, I think it may cause confusion , and possibly
source of non conformances in audits if people cant explain clearly.

Donīt you think that is possible to make a good strategy by only using the policy and objectives?

Really do these terms add value into a QMS

Thanks

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  Post Number #10  
Old 25th August 2017, 09:44 AM
Paul Simpson's Avatar
Paul Simpson

 
 
Total Posts: 1,813
Re: ISO 9001:2015 - Is Strategic Planning audited?

Quote:
In Reply to Parent Post by Big Jim View Post

<snip>The organization may or may not want to share what those long term goals actually are to auditors or others outside of the company.

ISO 9001:2015 does not require them to be shared with auditors. 4.1 requires that external and internal issues that are relevant to their strategic direction be determined. Nothing about sharing them or recording them. </snip>
Without wanting to start off our usual flamethrower debate.

How is the 1st requirement in ISO 9001:2015:
Quote:
The organization shall determine external and internal issues that are relevant to its purpose and its strategic direction and that affect its ability to achieve the intended result(s) of its quality management system.
auditable if the organisation doesn't make its strategic direction available to an auditor?

Last edited by Sidney Vianna; 25th August 2017 at 10:05 AM. Reason: fixed end quote
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  Post Number #11  
Old 25th August 2017, 04:14 PM
BoardGuy

 
 
Total Posts: 145
Re: ISO 9001:2015 - Is Strategic Planning audited?

Quote:
In Reply to Parent Post by QAMTY View Post

Thanks Boardguy

Please explain the next:When you defined the strategic direction " “The Company’s strategy is to grow....." it is stated in a special document?
and what is the relationship with policy, objectives, is it separated? is it additional?
on the other hand, in the output of management review meetings, how you will translate the strategic direction into facts?
A special document of a business analysis,some complex studies?, or just the same documents we usually used in 2008 version?
procedures, records, objectives, work instructions, and so on?
Please clarify.
Thanks
1) Strategic Direction (SD) does not have to be published to the employees of the organization because top management may have a SD to sell the company so it could be just information maintained by the company president. Within my organization it’s just part of management review records.

2) Don’t overthink the requirement because TC 176 didn’t, they just through the term into the standard without even the courtesy to explain it. Your management review record could just simply say that the quality policy and objectives where reviewed and found to align with the context of the organization and its strategic direction. If they did not, then report that a change to the quality policy, objective or strategic direction was made for better alignment.

3) For my organization we created a “Context of the Organization” top level procedure which states that the items previsions identified are linked to SD and will be reviewed during the regularly scheduled management review meeting. The ISO 9001:2015 requirement is part of 9.3.1

4) Questions that may be asked during an audit could be:

5.5.1- Has the organization established and maintain the quality policy and objectives aligned to the strategic direction, e.g. context of the organization, external/issues (see 4.1).

5.2.1- Has top management provided the provisions for establishing the quality policy that aligns with the context of the organization (see 4.1), e.g. purpose, strategic direction etc.?

6.2.1 – Does the organization maintain documented information to demonstrate that the quality objectives are consistent with the quality policy (see 5.2.1) to ensure that they underpin the strategic direction of the organization?

9.3.3 – Does the documented information of the management review indicated that the QSM is suitable, adequate and effective in its alignment with the organizations strategic direction?

Last edited by BoardGuy; 25th August 2017 at 04:20 PM.
Thank You to BoardGuy for your informative Post and/or Attachment!
  Post Number #12  
Old 26th August 2017, 02:47 PM
Big Jim

 
 
Total Posts: 2,803
Re: ISO 9001:2015 - Is Strategic Planning audited?

Quote:
In Reply to Parent Post by Paul Simpson View Post

Without wanting to start off our usual flamethrower debate.

How is the 1st requirement in ISO 9001:2015:auditable if the organisation doesn't make its strategic direction available to an auditor?
That's a good question. However it does not appear that the organization is required to disclose the strategic direction if they don't want to.

My experience with this so far is that most organizations are willing to share some aspects of their strategic direction, but others consider it to be proprietary information.

When an auditor cannot look at documented information on any topic because the standard doesn't require it for any given topic and the organization has chosen not to have documented information on that topic, the auditor is still obligated to determine what their practice is. That is done by interview and observation. So by interview an auditor asks enough of the right questions to determine that the strategic direction was considered.

Think about it for a moment. Don't you think that virtually all owners are keenly aware of their strategic direction? And would that awareness drive them to consider it in all of their decisions? What kind of business leaders would they be if they didn't?
Thanks to Big Jim for your informative Post and/or Attachment!
  Post Number #13  
Old 26th August 2017, 03:36 PM
Marc's Avatar
Marc

 
 
Total Posts: 25,945
Re: ISO 9001:2015 - Is Strategic Planning audited?

Quote:
In Reply to Parent Post by Big Jim View Post

<snip> That is done by interview and observation. So by interview an auditor asks enough of the right questions to determine that the strategic direction was considered. <snip>
I think what a lot of people are wanting is to know some questions an auditor would ask (ok, might ask) to determine (in this case) that the strategic direction was considered.

This gets to be a bit dumb in my opinion - What company does NOT have a "strategic direction"? Even a doughnut shop or bicycle repair shop has some type of "strategic direction".

Edit add: BoardGuy gave a few above.

Last edited by Marc; 26th August 2017 at 03:38 PM. Reason: Add sentence.
  Post Number #14  
Old 26th August 2017, 04:28 PM
dsanabria

 
 
Total Posts: 1,177
Re: ISO 9001:2015 - Is Strategic Planning audited?

Quote:
In Reply to Parent Post by QAMTY View Post

Hi all

When reading the standard, the strategic direction term it is mentioned frequently, it seems we have to do different things that we did in the past.


Do you think that very different action an auditor will expect of it when auditing 2015?

In your opinion what actions do you plan to do but different to the one you have implemented in the past, considering the way the standard stress the term?

Additionally, it depends how important is the strategic direction, for some companies, will be considered just to comply with the standard, while others surely will implement really strategic planning.

Please share examples of strategic direction in your company.

Thanks
Don't overthink it.

Yes - it should be audited but it is a simple as talking to you top management (i.e. President / owner / CEO / CFO General Manager) you get the point -and ask them for their vision for the company. LISTEN and follow the threads.

Yes - you just audited that concept - strategic planning.
Thanks to dsanabria for your informative Post and/or Attachment!
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