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Is ISO 9001 fully enough to manage a business?
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Is ISO 9001 fully enough to manage a business?
Is ISO 9001 fully enough to manage a business?
Is ISO 9001 fully enough to manage a business?
Is ISO 9001 fully enough to manage a business?
Is ISO 9001 fully enough to manage a business?
Is ISO 9001 fully enough to manage a business?
Is ISO 9001 fully enough to manage a business?
Is ISO 9001 fully enough to manage a business?
Is ISO 9001 fully enough to manage a business?
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  Post Number #17  
Old 22nd September 2017, 02:55 PM
Stijloor's Avatar
Stijloor

 
 
Total Posts: 15,223
Re: Is ISO 9001 fully enough to manage a business?

Quote:
In Reply to Parent Post by normzone View Post

I've had a president who could see the company was headed downhill ask me if I could use ISO 9001 to drive sales.

I had to tell him that if he put documented processes in place to do what he wanted to have happen, I could audit those processes and verify their effective application. But that there was nothing in the standard about compelling effective salesmanship and quotas, only about ensuring that customer requirements were determined and met.
Section 4 in ISO 9001:2015 is supposed to take care of this.

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  Post Number #18  
Old 23rd September 2017, 12:02 AM
QAMTY

 
 
Total Posts: 489
Re: Is ISO 9001 fully enough to manage a business?

After hearing opinions coming from all of you, and some ideas in my mind, What I have

to tell is the next:

In order to make a business profitable, successful, with high efficiency and efficacy, its not enough to drive it by only following what ISO 9001 suggest.

It is clear that most of the clauses, are focused most on quality in product and services, (non-conforming product, inspections to product, raw material, inspection,etc.)

We would expect from ISO, other kind of clauses, I think something like a suggestions,
to tie the main objectives, revenues, profits, efficacy, etc. to the production processes.

Thatīs why some companies include into the ISO systems methods like Kaplanīs Balance score card trying to cover what is absent in ISO.

I think there are other methodologies out there for these purposes.

From what Iīve read, Kaplan considers several aspects as main elements: economical, people, client, training, and processes, tying everything as a whole having better results.


Im not an expert, but that is what I perceive.


Its very grateful to hear opinions from expert people like you.


Regards
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  Post Number #19  
Old 23rd September 2017, 11:01 AM
Jen Kirley's Avatar
Jen Kirley

 
 
Total Posts: 6,035
Re: Is ISO 9001 fully enough to manage a business?

ISO does not make a business run profit and be successful. People do that.

We establish and maintain robust business systems that happen to conform to ISO, we do not create business systems as per an ISO recipe. The most recent version has moved away from the old approach: non-conforming product, inspections to product, raw material, inspection, etc., and into what looks more like Total Quality Management.

Kaplan has it right, and we could argue those principles are part of ISO as well.
Thanks to Jen Kirley for your informative Post and/or Attachment!
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