Hi
We have a process document that contains the following tabs :
* process risks
*process Opportunities
*Process performance indicators and targets
my problem is I am not sure we don't have a redundancy between the process risks and process performance indicators and targets tabs
I mean , if i select for the support process ,"Risk of having response time not according to SLA" ,and current likelihood is 15% , impact is High , and i want to REDUCE the likelihood of the risk to less than 10% ,
Should i then mention that one of my process performance indicators is number of cases outside sla and set a target for it in the "Performance indicators and targets" tab?
I feel it's redundant and needlessly complicating things ...but i would like other opinions
Thanks for the help
We have a process document that contains the following tabs :
* process risks
*process Opportunities
*Process performance indicators and targets
my problem is I am not sure we don't have a redundancy between the process risks and process performance indicators and targets tabs
I mean , if i select for the support process ,"Risk of having response time not according to SLA" ,and current likelihood is 15% , impact is High , and i want to REDUCE the likelihood of the risk to less than 10% ,
Should i then mention that one of my process performance indicators is number of cases outside sla and set a target for it in the "Performance indicators and targets" tab?
I feel it's redundant and needlessly complicating things ...but i would like other opinions
Thanks for the help