Efficacy of ISO 9001:2015 - Survey

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asheshsaraf

Hello! I am working on a research related to Efficacy of ISO 9001:2015 and its use to gage the operational performance and its impact on suppliers process management. Thank you for your participation and help!

This research is both confidential and anonymous. The results of this survey will be aggregated with other survey responses and presented publicly at Metropolitan State University. The survey should only take about 10 to 15 minutes of your time. If you would like to receive the results of my survey, please send me an email ([email protected]) with your email address.

The survey can be accessed @ https://stcloudstate.co1.qualtrics.com/jfe/form/SV_08Ryvy2P0tESafH
 
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Randy

Super Moderator
1 - you're too early in the life of ISO 9001:2015 to get any real information

2 - it isn't the ISO 9001:2015 standard that needs to be surveyed, it's the organizations using it as their quality system model/blueprint

3 - very few folks actually track or care about creating any value added metrics on the subject

I have to utilize a client survey on nearly every audit I do (and that's all I do 40-50 weeks a year) and the most frequent answer I get is "I don't know" or a blank stare.
 
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asheshsaraf

Hi Randy, thank you for your insights. I appreciate it. There are multiple aspects of ISO 9001:2015 that I am assessing as part of my research from implementation models, to performance, etc. I agree organizations are still in infancy phase as it pertains to adoption or alignment to the new standard. But there are nuances that need to be in core of the organizations choosing to take on as value proposition for any certification. This survey is one piece of multilevel qualitative and quantitative study. I hope you will fill the survey and provide your insights. Thank you for your help in advance.
 

Randy

Super Moderator
OK here's what you'll find out .... the vast majority (90+%) do it because a customer says do it or else, the rest do it to demonstrate, to whomever, whatever it is they are trying to prove, a really small smathering will implement ISO 9001 because they really want to get some value out of the effort and the last little bit because they'll get a warm fuzzy feeling and gain some bragging rights.

This survey stuff gets done 100 times over and the data you seek is already out there, and it's still too early, give it 2, 5 or 6 years to mature.

There are also very few real differences between 9K08 & 9K15 and organizations that really know what they are doing and about just have only to do some minor tweaks to make everyone happy.
 

Stijloor

Leader
Super Moderator
Hello! I am working on a research related to Efficacy of ISO 9001:2015 and its use to gage the operational performance and its impact on suppliers process management. Thank you for your participation and help!

This research is both confidential and anonymous. The results of this survey will be aggregated with other survey responses and presented publicly at Metropolitan State University. The survey should only take about 10 to 15 minutes of your time. If you would like to receive the results of my survey, please send me an email ([email protected]) with your email address.

The survey can be accessed @ https://stcloudstate.co1.qualtrics.com/jfe/form/SV_08Ryvy2P0tESafH

One of your questions is about standards the respondent is registered to.
A Standard that is listed is ISO 31000. This Standard can not be used for certification purposes.

From ISo_Org:

ISO 31000:2018, Risk management – Guidelines, provides principles, framework and a process for managing risk. It can be used by any organization regardless of its size, activity or sector.

Using ISO 31000 can help organizations increase the likelihood of achieving objectives, improve the identification of opportunities and threats and effectively allocate and use resources for risk treatment.

However, ISO 31000 cannot be used for certification purposes, but does provide guidance for internal or external audit programmes. Organizations using it can compare their risk management practices with an internationally recognised benchmark, providing sound principles for effective management and corporate governance.
 
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asheshsaraf

Hi Randy, you are correct that majority of certifications are due to customer pressure or requirement (real or percived) to get further business and the true adopters are drawfed. You are also correct there are 100s of papers done in the past on different revisions of ISO and also looking at from different perspectives.

Thank you for your insight.
 
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asheshsaraf

Hi Stijloor, thank you for the feedback. I now understand ISO 31000 cannot be used for certification. The main idea of including that standard was to see if there could be correlation between company focused to the explicit risk-based thinking and their understanding to ISO 31000.
 

Sidney Vianna

Post Responsibly
Leader
Admin
This survey is one piece of multilevel qualitative and quantitative study.
As far as I could tell the questions focus on a respondent PERCEPTION on the different aspects surrounding an organization's implementation of ISO 9001:2015. There is no request for verifiable data confirming the perceptions.

The likely respondents for this type of surveys are the people responsible for the implementation of the standard in their respective organizations. So, I suspect, there is a tremendous likelihood of bias confirmation that the standard would enhance the organization's performance.

Perception surveys, such as this one, are very questionable in my estimation.

I would be interested to know what quantitative studies will be done in addition to qualitative surveys such as this one.
 
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asheshsaraf

Hi Sidney, thank you for your feedback and insight. I appreciate it. I am addressing your questions you have as part of my research. I can definitely send you my findings once my research is complete.
 

jmech

Trusted Information Resource
The survey may produce some interesting results. However, I don't know how much the results will relate to ISO 9001:2015 (even assuming that respondents' perceptions are accurate). For example, risk-based thinking might be common in a company due to the employees being of at least moderate intelligence, not due to the vague references in ISO 9001:2015 to risk-based thinking.
 
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