Auditing Product and Services doubts

[qualprod]

Hello everybody

In your opinion how important is to take care into an ISO 9001 System P and S?

In this sense, we know that, which is manufactured, fabricated, built, is PRODUCT.

If I have a business which sell training, it could be SERVICE.

But in both options exist in my point of view, product and service.

In the first case, to fabricate something is product, but when is given some assistance or advise to client, a Service is provided.

In the second case, if training is provided, it could be considered a Product.

In the auditor point of view, is it important to define in the scope
Product or Service?

What should be considered into the System as special actions if we have products or services?

Would it be recommended to declare applicability (yes/not) in one of them if we only produce or only offer services?

Thanks for your clarifications.

 

[Jen Kirley]

In scope statements we would state the type of products or services provided.

• Manufacturing of widgets for the abc industry
• Assembling of widgets for the abc industry
• Distribution of widgets for abc industry
• Selling of ready product: Sales of widgets manufactured by organizations that may or may not be ISO xxxx certified
• Creation of training materials (product) for using widgets in the abc industry
• Delivery of training (service) for using widgets in the abc industry
• Manufacturing as well as training for how to use widgets (manufacturing and service) in the abc industry

I hope this helps!

 

[dsanabria]

Hello everybody

In your opinion how important is to take care into an ISO 9001 System P and S?

In this sense, we know that, which is manufactured, fabricated, built, is PRODUCT.

If I have a business which sell training, it could be SERVICE.

But in both options exist in my point of view, product and service.

In the first case, to fabricate something is product, but when is given some assistance or advise to client, a Service is provided.

In the second case, if training is provided, it could be considered a Product.

In the auditor point of view, is it important to define in the scope
Product or Service?

What should be considered into the System as special actions if we have products or services?

Would it be recommended to declare applicability (yes/not) in one of them if we only produce or only offer services?

Thanks for your clarifications.

The purpose of the scope is to identify what you do. In any case it could be either both or one. Your auditor will need to understand the scope of activities to determine what is audited.

In other case, you can have both but chose to have only one item on the scope.

 

[John Broomfield]

qualprod,

It seems to me that your company provides manufacturing services. Does it advise customers in any way?

Or does it wait to receive an RFQ and provide a price hoping to win the job by being the lowest bidder?

Usually companies seek to add value for their customers by avoiding commodification (selling products on price alone). They do this by investing the design and improvement of their services.

Take a look at your sales process and see if it advises customers on how best to satisfy their needs.

Is it this or any other part of your manufacturing services that create loyal (profitable) customers?

These service aspects of your system may be the most valuable to your company’s owners, employees and customers. Make sure they are covered by your management system so no one takes them for granted.

John