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Minor Non-Conformance - Maintenance Records Not Fully Completed

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  Post Number #1  
Old 13th September 2018, 06:05 AM
piningg

 
 
Total Posts: 34
Please Help! Minor Non-Conformance - Maintenance Records Not Fully Completed

We are a packaging company and recently audited externally.
We have a maintenance procedure that requires maintenance planner to issue workorder to fitter and once done - paperwork will goes back to the planner to update the system.
External auditor requires all fitter to make a comment, sign and dated all workorder paperwork prior giving to the planner.
Auditor is saying its a traceability issue?
We are a company that produce product so traceability should be on the product raw materials , bar codes etc..
Any comments

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  Post Number #2  
Old 13th September 2018, 07:39 AM
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ScottK

 
 
Total Posts: 2,761
re: Minor Non-Conformance - Maintenance Records Not Fully Completed

can you tell us what clause the auditor wrote the finding against so we can help with a more precise answer?

It is a traceability issue... but not a product traceability issue. What the auditor is looking for is evidence that the work was completed by tracing the work flow back to the mechanic that performed it. If the mechanic is not signing or initialing the maintenance work order and dating when the work was actually completed then you are missing a piece of evidence that it was completed and completed on-time.
  Post Number #3  
Old 13th September 2018, 08:00 AM
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Randy

 
 
Total Posts: 8,755
re: Minor Non-Conformance - Maintenance Records Not Fully Completed

Unless your procedure states that all the stuff your auditor said in the NC appeal it. So re-look at your procedures for documents, records and the maintenance stuff itself to make sure of the requirements for dates, signature and everything else...You auditor can't require diddly squat.

Like Scott said traceability is to product, materials and all that, not maintenance paperwork.

At the most it would most likely be a documentation error (NC).

There could be other variables we aren't aware of
  Post Number #4  
Old 13th September 2018, 08:05 AM
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AndyN

 
 
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Thumbs up re: Minor Non-Conformance - Maintenance Records Not Fully Completed

Yes, it's a non-sense finding. Does ISO 9001 even require maintenance?
  Post Number #5  
Old 13th September 2018, 08:19 AM
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ScottK

 
 
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re: Minor Non-Conformance - Maintenance Records Not Fully Completed

Quote:
In Reply to Parent Post by AndyN View Post

Yes, it's a non-sense finding. Does ISO 9001 even require maintenance?
7.1.3 is what we real world manufacturing practitioners cite for Maintenance. It includes equipment. "the organization shall determine, provide, and maintain"


So... if I'm auditing a supplier... show me the maintenance schedule and logs for equipment that impacts the conformity of the product or service. Sounds like the OP has a system but needs to clarify how the evidence that the system is being followed is documented.
  Post Number #6  
Old 13th September 2018, 08:59 AM
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AndyN

 
 
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Lightbulb re: Minor Non-Conformance - Maintenance Records Not Fully Completed

Quote:
In Reply to Parent Post by AndyN View Post

Yes, it's a non-sense finding. Does ISO 9001 even require maintenance?
Sorry, my bad. I should have typed "traceability". It's always been a "when the organization decides" rather than an auditor, since the standard was first released.
  Post Number #7  
Old 13th September 2018, 09:32 AM
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BradM

 
 
Total Posts: 6,031
re: Minor Non-Conformance - Maintenance Records Not Fully Completed

hello there!

Quote:
In Reply to Parent Post by piningg View Post

We have a maintenance procedure that requires maintenance planner to issue workorder to fitter and once done - paperwork will goes back to the planner to update the system.
Let's set aside the auditor/finding thing for a moment. So you issue a work order for someone to complete work. What exactly does the fitter return back to the planner? I would think it would add more value to the maintenance process if the fitter did document their activities, and note who did it and when.

A good maintenance program is worth its weight in gold; and a useless one, is worse than not having one at all in my opinion. It doesn't do any good not to have proper maintenance activities identified, and then a good process to document what got replaced (and with what); what are some potential problem areas; etc. This way, the most correct things are being maintained to reduce downtime; and is more than a paper chase.

Quote:
In Reply to Parent Post by piningg View Post

External auditor requires all fitter to make a comment, sign and dated all workorder paperwork prior giving to the planner.
Auditor is saying its a traceability issue?
Forgive me for narrowing in on something, but I guess it's the word "require". Why is an auditor requiring anything? They can cite a particular procedure requirement not being fulfilled, or maybe making a recommendation.

Like the others said, a little more detail will help. The finding may be a worthwhile cite; and it could be rubbish. It all depends on how the finding is written up.
Thank You to BradM for your informative Post and/or Attachment!
  Post Number #8  
Old 13th September 2018, 11:30 AM
Eredhel

 
 
Total Posts: 295
Re: Minor Non-Conformance - Maintenance Records Not Fully Completed

What standard are you being audited to and what section is the auditor citing?
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