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ISO 9001 2015 - 7.2 Competency

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  Post Number #1  
Old 13th September 2018, 04:46 PM
jga444

 
 
Total Posts: 12
Question ISO 9001 2015 - 7.2 Competency

What may be required to document competency if based on previous work history.

For example, a position has a job description defining the key responsibilities and core competencies. An employee has performed this job for several years and his/her manager is intimately familiar with their quality and work history. Can the manager sign-off a simple declaration statement, as apposed to say completing a detailed evaluation checklist based on work samples/observations/etc.

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  Post Number #2  
Old 13th September 2018, 05:29 PM
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John Broomfield

 
 
Total Posts: 2,660
Yin Yang Re: ISO 9001 2015 - 7.2 Competency

Quote:
In Reply to Parent Post by jga444 View Post

What may be required to document competency if based on previous work history.

For example, a position has a job description defining the key responsibilities and core competencies. An employee has performed this job for several years and his/her manager is intimately familiar with their quality and work history. Can the manager sign-off a simple declaration statement, as apposed to say completing a detailed evaluation checklist based on work samples/observations/etc.
jga,

So, for each job you have defined the required abilities, skills and knowledge then the supervisor of this person may evaluate and sign off on this person’s ability to do the job well.

Of course, the supervisor also needs to have the competence to evaluate the work of the workers who report to them. The supervisor will know who else can also do the job well just in case the job holder is not available.

And competent people still need to be supported by an effective system.

John
  Post Number #3  
Old 13th September 2018, 06:54 PM
jga444

 
 
Total Posts: 12
Re: ISO 9001 2015 - 7.2 Competency

Thanks for the reply and agreed. However, I suppose the question I am asking involves the level of documentation retained. Can I sign someone off as competent (to the defined criteria), if I am satisfied with their performance through x years work history and forgo a specific competency evaluation for records.
  Post Number #4  
Old 13th September 2018, 07:07 PM
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Randy

 
 
Total Posts: 8,756
Re: ISO 9001 2015 - 7.2 Competency

Quote:
In Reply to Parent Post by jga444 View Post

Thanks for the reply and agreed. However, I suppose the question I am asking involves the level of documentation retained. Can I sign someone off as competent (to the defined criteria), if I am satisfied with their performance through x years work history and forgo a specific competency evaluation for records.
You can whatever you want according to the procedure or methodology that works for you as long as the minimum requirements of 9K are met.
  Post Number #5  
Old 13th September 2018, 08:30 PM
piningg

 
 
Total Posts: 34
Re: ISO 9001 2015 - 7.2 Competency

I believed it depends on the Job of the person.
If the person is performing hi risk job ( electrician) - person must have competency and license in performing this task.
Risk must be assess - imho
  Post Number #6  
Old 13th September 2018, 08:58 PM
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Jen Kirley

 
 
Total Posts: 6,159
Re: ISO 9001 2015 - 7.2 Competency

If the supervisor/manager is attesting that the person has been performing as expected for x period, fine. Certifications and training courses can also work for fields in which they apply, though competency is a level of capability that is expected to be assessed internally in some way. To be clear though, licenses and professional certifications usually require testing and/or continuing education and/or experience, so that factors in to the organization's methods.

As Randy said, the organization has a great deal of freedom to define its own methods. Auditors seek to verify the organization has done so, and is following the methods.
  Post Number #7  
Old 13th September 2018, 10:11 PM
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Randy

 
 
Total Posts: 8,756
Re: ISO 9001 2015 - 7.2 Competency

Quote:
In Reply to Parent Post by piningg View Post

I believed it depends on the Job of the person.
If the person is performing hi risk job ( electrician) - person must have competency and license in performing this task.
Risk must be assess - imho
Who told you that fairy tale about a license?
  Post Number #8  
Old 14th September 2018, 02:02 AM
John Broomfield's Avatar
John Broomfield

 
 
Total Posts: 2,660
Yin Yang Re: ISO 9001 2015 - 7.2 Competency

Quote:
In Reply to Parent Post by jga444 View Post

Thanks for the reply and agreed. However, I suppose the question I am asking involves the level of documentation retained. Can I sign someone off as competent (to the defined criteria), if I am satisfied with their performance through x years work history and forgo a specific competency evaluation for records.
jga,

Grandfathering is okay but may cause you to overlook incompetence due to loss of necessary acuity.

So, your decision is risk-based considering criticality of the task and health of the operator.

John
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