B
Bob_M
Due to a oversite/weakness in our Corrective/Preventive Action program a certain poor quality issue was not address by the CPAR process. (It was handled souly by our Non-Conforming material process). The details are not important, but my boss (owner/president) has ENCOURAGED me to come up with a CPAR "trigger matrix" for issues that should ALWAYS trigger a corrective/preventive actions.
Some I'm wondering if anyone has a list of "triggers" within their company that always/usually requires a CPAR?
Note: We do have IA, Non-Conforming Material, Customer Complaint, and other similar processes/programs that self govern/correct them selves, but they may not ALWAYS lead to a CPAR when they should. If I don't know about it or if my OPINION is not strong enough it may not get the "formal" corrective treatment. We put out mini fires all the time, but we do not have a set guideline for when those fires should be investaged other than MY personal opinion (or direct customer complaint).
Examples/idea that I have so far:
* Production scrap above X dollars or Y # of pieces (not normal setup scrap) [Reason this came up - low $$ but high qty was scrapped and no CPAR was generated],
* X # of complaints from 1 customer or Y # of similar complaints, [currently at my and CSR's discretion - individual problems are handled immediately]
* Certain types of complaints/production or shipping problems, (which types ??)
* Certain types of known problems or issues found during internal audits [i.e. I generated a CPAR to address this weakness in our CPAR procedure w/o an audit].
* ?????????
I think I'm on the right track here, but I could use some inspiration/examples. I know many of our regulars work for "BIG" companies and probably have these types of things written in stone. (Or use to before 9k2k).
I don't want a EXTREMELY strick list, but I do need a strong guideline to help keep our QMS self regulating itself with out my opinion being the only meter.
Thanks in advance.
Bob M
Some I'm wondering if anyone has a list of "triggers" within their company that always/usually requires a CPAR?
Note: We do have IA, Non-Conforming Material, Customer Complaint, and other similar processes/programs that self govern/correct them selves, but they may not ALWAYS lead to a CPAR when they should. If I don't know about it or if my OPINION is not strong enough it may not get the "formal" corrective treatment. We put out mini fires all the time, but we do not have a set guideline for when those fires should be investaged other than MY personal opinion (or direct customer complaint).
Examples/idea that I have so far:
* Production scrap above X dollars or Y # of pieces (not normal setup scrap) [Reason this came up - low $$ but high qty was scrapped and no CPAR was generated],
* X # of complaints from 1 customer or Y # of similar complaints, [currently at my and CSR's discretion - individual problems are handled immediately]
* Certain types of complaints/production or shipping problems, (which types ??)
* Certain types of known problems or issues found during internal audits [i.e. I generated a CPAR to address this weakness in our CPAR procedure w/o an audit].
* ?????????
I think I'm on the right track here, but I could use some inspiration/examples. I know many of our regulars work for "BIG" companies and probably have these types of things written in stone. (Or use to before 9k2k).
I don't want a EXTREMELY strick list, but I do need a strong guideline to help keep our QMS self regulating itself with out my opinion being the only meter.
Thanks in advance.
Bob M