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Comparison table between ISO 20000 and ISO 9001
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Comparison table between ISO 20000 and ISO 9001
Comparison table between ISO 20000 and ISO 9001
Comparison table between ISO 20000 and ISO 9001
Comparison table between ISO 20000 and ISO 9001
Comparison table between ISO 20000 and ISO 9001
Comparison table between ISO 20000 and ISO 9001
Comparison table between ISO 20000 and ISO 9001
Comparison table between ISO 20000 and ISO 9001
Comparison table between ISO 20000 and ISO 9001
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Comparison table between ISO 20000 and ISO 9001


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comparison matrix, iso 20000 - it service management, iso 9001 - quality management systems
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  Post Number #1  
Old 9th October 2012, 03:58 AM
JJ777

 
 
Total Posts: 104
Question Comparison table between ISO 20000 and ISO 9001

Does anybody have a comparison table between ISO20 000 and ISO9001.
We are ISO9001 certified and we are also looking at ISO20 000 because we deliver IT services.
I just want to adopt the ISO20000 requirements into our ISO9001 procedures, because I do want separate procedures for ISO9001 and ISO20000.

Thanks

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  Post Number #2  
Old 10th October 2012, 02:10 AM
Stijloor's Avatar
Stijloor

 
 
Total Posts: 15,223
Re: Comparison table between ISO20000 and ISO9001

A Quick Bump!

Can someone help?

Thank you very much!!
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  Post Number #3  
Old 10th October 2012, 02:22 AM
harry

 
 
Total Posts: 6,290
Re: Comparison table between ISO20000 and ISO9001

Quote:
In Reply to Parent Post by JJ777 View Post

Does anybody have a comparison table between ISO20 000 and ISO9001.
We are ISO9001 certified and we are also looking at ISO20 000 because we deliver IT services.
I just want to adopt the ISO20000 requirements into our ISO9001 procedures, because I do want separate procedures for ISO9001 and ISO20 000.

Thanks
Howste provided you with an answer almost two years back.
Thank You to harry for your informative Post and/or Attachment!
  Post Number #4  
Old 10th October 2012, 09:13 AM
AndyN's Avatar
AndyN

 
 
Total Posts: 8,470
Question Re: Comparison table between ISO 20000 and ISO 9001

Quote:
In Reply to Parent Post by JJ777 View Post

Does anybody have a comparison table between ISO20 000 and ISO9001.
We are ISO9001 certified and we are also looking at ISO20 000 because we deliver IT services.
I just want to adopt the ISO20 000 requirements into our ISO9001 procedures, because I do want separate procedures for ISO9001 and ISO20 000.

Thanks
Have you purchased a copy of various ISO 20000 related standards? The are some similarities. I'd anticipate that one has a comparison table.
  Post Number #5  
Old 17th October 2012, 06:52 AM
john.b

 
 
Total Posts: 81
Re: Comparison table between ISO 20000 and ISO 9001

You can find such things, although I don't remember where I've seen such a table. It is of limited usefulness, though.

There are only a few standard things all management systems require that would be common: document control, internal auditing, and corrective and preventative actions come to mind.

The additional requirements for 20000 (many) are not likely to already be a part of your 9001 system. You will probably need new procedures for all processes (incident, change, problem, release, etc.), and policies are defined as required for some as well. "Required" is obvious in the standard because of the word "shall." As of the last revision you'll need a service catalogue (although you kind of did before anyway), and tons of other records, roles, practices, and other functional elements.

This does all sound really familiar. The starting point is figuring out why you want to certify to ISO 20000 and if that reason is even valid. If you don't have a lot of formally implemented IT service management processes in place it's almost certainly a bad idea, but you might learn a lot in failing to succeed.
Thank You to john.b for your informative Post and/or Attachment!
  Post Number #6  
Old 3rd March 2013, 10:38 PM
john.b

 
 
Total Posts: 81
Re: Comparison table between ISO 20000 and ISO 9001

I uploaded a reference table of 20000 requirements that covers part of this same question in a different thread here. Really most of the commonality isn't referenced because it covers main ITSM process requirements (about incident managment, change, etc.), not as much on standard common requirements like internal auditing, training, management review, and so on.

PAS 99 is a BSI standard that deals with this sort of thing, integrating management systems and common elements. It isn't an auditable standard (it's a reference document) and doesn't give that much guidance on practical issues like conducting combined auditing, but it does review some of those standard elements.

It seems like these discussions aren't really reaching out to the related audience beyond IT scope. ISO 20000 and service management aren't just about IT, although they started there and apply best there. Processes like incident management, change management, and configuration management really can apply broadly beyond IT to different types of services provisioning. Reference sources like ITIL and Cobit will keep evolving in that direction.

Management system certification to general "service management" outside of IT is a different thing, related but perhaps far off. As the 20000 standard is written now in theory it could happen now but in practice it probably wouldn't.
Thanks to john.b for your informative Post and/or Attachment!
  Post Number #7  
Old 4th March 2013, 12:12 AM
harry

 
 
Total Posts: 6,290
Re: Comparison table between ISO 20000 and ISO 9001

Quote:
In Reply to Parent Post by john.b View Post

I uploaded a reference table of 20000 requirements that covers part of this same question in a different thread here. ..................
Thanks, John. This is the link.
  Post Number #8  
Old 8th March 2013, 03:44 PM
darbym

 
 
Total Posts: 3
Re: Comparison table between ISO 20000 and ISO 9001

I also wanted to mention that for many IT companies in addition to the management system elements such as document and record control there is typically some areas already completed in the following areas:

ISO 9001 - 7.3 Design and Development/ ISO 20000 5.1-5.4 Design and Transition of New or Changed Services
ISO 9001 - 7.4 Purchasing / ISO 20000 7.2 Supplier Relationship Management
ISO 9001 - 7.2 Customer-Related Processes / ISO 20000 7.1 Business Relationship Management

While they are not likely to be covered in their entirety there is certainly some information that can be reused based on the scope.
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