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ISO/IEC 20000 Checklist and/or Implementation Road Map
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ISO/IEC 20000 Checklist and/or Implementation Road Map
ISO/IEC 20000 Checklist and/or Implementation Road Map
ISO/IEC 20000 Checklist and/or Implementation Road Map
ISO/IEC 20000 Checklist and/or Implementation Road Map
ISO/IEC 20000 Checklist and/or Implementation Road Map
ISO/IEC 20000 Checklist and/or Implementation Road Map
ISO/IEC 20000 Checklist and/or Implementation Road Map
ISO/IEC 20000 Checklist and/or Implementation Road Map
ISO/IEC 20000 Checklist and/or Implementation Road Map
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implementation of a standard in a company, iso 20000 - it service management
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  Post Number #1  
Old 8th January 2013, 06:21 AM
ZeroDev

 
 
Total Posts: 2
Please Help! ISO/IEC 20000 Checklist and/or Implementation Road Map

Does anyone have the check list for ISO 20000, implementation road map or any guides to implement ISO 20000

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  Post Number #2  
Old 10th January 2013, 05:13 AM
Stijloor's Avatar
Stijloor

 
 
Total Posts: 15,224
Re: ISO/IEC 20000 Checklist and/or Implementation Road Map

A Quick Bump!

Can someone help?

Thank you very much!!
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  Post Number #3  
Old 15th January 2013, 06:18 AM
Stijloor's Avatar
Stijloor

 
 
Total Posts: 15,224
Re: ISO/IEC 20000 Checklist and/or Implementation Road Map

A Quick Bump Again!

Can someone help?

Thank you very much!!
  Post Number #4  
Old 16th January 2013, 06:43 AM
ZeroDev

 
 
Total Posts: 2
Re: ISO/IEC 20000 Checklist and/or Implementation Road Map

Seams No one
  Post Number #5  
Old 23rd January 2013, 08:06 AM
Marc's Avatar
Marc

 
 
Total Posts: 26,035
Re: ISO/IEC 20000 Checklist and/or Implementation Road Map

One last "Bump". My Thanks in advance to anyone who can help with this one!

Marc
  Post Number #6  
Old 25th January 2013, 07:39 AM
john.b

 
 
Total Posts: 81
Re: ISO/IEC 20000 Checklist and/or Implementation Road Map

I have two versions of requirements checklists I made up for a 20000 gap analysis.

Note these were for the earlier version of the standard (2005), and they updated it since (2011). As far as I know one main change was a service catalogue is now required, and it wasn't then, so these wouldn't be accurate related to that (it wouldn't appear as a required reference document). Other 20000 2011 standard version changes should be reviewed.

To make these I only read through the standards and listed out requirements ("shalls"). It's not as easy as it sounds to just list them because some are a little vague (really!) and some list different requirements grouped together.

I also took 20000 implementation and auditing training classes, which don't hurt, but those are always a little disappointing because a few close reads of the standard cover most of the class content.


It seems obvious what these are and how to use them, but some notes anyway:


-one is set up to review 20k coverage by document type, the other by process area. they are the same, just two arrangements.

-field color coding would be useful for gap assessment (cited)

-individual fields cross-reference company documents and departments that relate to this. Obviously this is the part you need to fill in, and surely some coverage already exists. If almost none does then don't implement ISO 20000.

-they are set up to cross-reference 9001 and 27001 standards requirements. Maybe you would revise these to remove one or both, or add something else.

-a specific required "procedure," "record," or "role" is very clear; a required "process" is not. Obviously you need all the main processes implemented but other specific requirements say you "shall" have some specific sub-process in place. Maybe a procedure document covers this, maybe a "process" document makes sense to you; it's up to you to set it up as you like.

-roles: only a few are really required by specific clause references (and maybe those changed), but functionally roles for all processes would be needed for an actual ITSMS.


Let me know if I can answer any other questions.
Attached Files: 1. Scan for viruses before opening, 2. Please report any 'bad' files by Reporting this post, 3. Use at your Own Risk.
File Type: xlsx ISO 20000 Requirements by process (blank template).xlsx (23.5 KB, 688 views)
File Type: xlsx ISO 20000 Requirements by type (blank template).xlsx (20.7 KB, 541 views)
Thank You to john.b for your informative Post and/or Attachment!
  Post Number #7  
Old 25th January 2013, 07:44 AM
Stijloor's Avatar
Stijloor

 
 
Total Posts: 15,224
Re: ISO/IEC 20000 Checklist and/or Implementation Road Map

Thank you very much John for your help!!
  Post Number #8  
Old 1st March 2013, 11:37 AM
OnieXander

 
 
Total Posts: 1
BIG Smile Re: ISO/IEC 20000 Checklist and/or Implementation Road Map

This is a really great information! Appreciate your sharing!
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