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Capability Level Relationship with ISO/IEC 20000 Achievement
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Capability Level Relationship with ISO/IEC 20000 Achievement
Capability Level Relationship with ISO/IEC 20000 Achievement
Capability Level Relationship with ISO/IEC 20000 Achievement
Capability Level Relationship with ISO/IEC 20000 Achievement
Capability Level Relationship with ISO/IEC 20000 Achievement
Capability Level Relationship with ISO/IEC 20000 Achievement
Capability Level Relationship with ISO/IEC 20000 Achievement
Capability Level Relationship with ISO/IEC 20000 Achievement
Capability Level Relationship with ISO/IEC 20000 Achievement
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Some Related Topic Tags
capability study (measurement device), cobit (it governance model), iso 20000 - it service management
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  Post Number #1  
Old 23rd April 2013, 09:21 PM
tziel

 
 
Total Posts: 4
Question Capability Level Relationship with ISO/IEC 20000 Achievement

Greetings.

I plan to assess a company readiness to achieve ISO 20000, so I want to know the current company's processes capability level using COBIT PAM. But I still confuse about which certain capability level the company should achieve for each process that means compliant of ISO 20000 requirement.

I've found a paper aim for similar problem with ISO 9001 using SPICE, and it stated that the achievement of capability level around 1 - 2.3 correspond to ISO 9001 achievement. So what about ISO 20000? Could I assume that it will be the same since the closeness of the standards?

Please somebody help me. I'm a student , so I don't know so much about this matter

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  Post Number #2  
Old 24th April 2013, 02:26 AM
Stijloor's Avatar
Stijloor

 
 
Total Posts: 15,223
Re: Capability Level Relationship with ISO/IEC 20000 Achievement

A Quick Bump!

Can someone help?

Thank you very much!!
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  Post Number #3  
Old 24th April 2013, 08:50 AM
AndyN's Avatar
AndyN

 
 
Total Posts: 8,473
Thumbs up Re: Capability Level Relationship with ISO/IEC 20000 Achievement

Quote:
In Reply to Parent Post by tziel View Post

Greetings.

I plan to assess a company readiness to achieve ISO 20000, so I want to know the current company's processes capability level using COBIT PAM. But I still confuse about which certain capability level the company should achieve for each process that means compliant of ISO 20000 requirement.

I've found a paper aim for similar problem with ISO 9001 using SPICE, and it stated that the achievement of capability level around 1 - 2.3 correspond to ISO 9001 achievement. So what about ISO 20000? Could I assume that it will be the same since the closeness of the standards?

Please somebody help me. I'm a student , so I don't know so much about this matter
It should be very similar, based on the fact that much of the management system requirements are based upon ISO 9001 - management reviews, audits, corrective and improvement actions and so on. Since objectives and such like need to be established for the processes which deliver the IT services and measurement applied, this is very much in line also with ISO 9001, so any comparison of CMMI/SPICE etc with ISO 9001, could be comparable to ISO 20K, IMHO.
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