The Cove Business Standards Discussion Forums
Go Back   The Elsmar Cove Business Systems and Standards Discussion Forums > >
Forum Username

Elsmar Cove Forum Visitor Notice(s)

Wooden Line

ISO 20000 Implementation Guide and Compliance Checklist wanted

Monitor the Elsmar Forum
Courtesy Quick Links

Links Elsmar Cove visitors will find useful in the quest for knowledge and support:

Jennifer Kirley's
Conway Business Services

International Quality Services

Marcelo Antunes'
SQR Consulting, and
Medical Devices Expert Forum

Bob Doering
Bob Doering's Blogs and,
Correct SPC - Precision Machining

Ajit Basrur
Claritas Consulting, LLC

International Standards Bodies - World Wide Standards Bodies

AIAG - Automotive Industry Action Group

ASQ - American Society for Quality

International Organization for Standardization - ISO Standards and Information

NIST's Engineering Statistics Handbook

IRCA - International Register of Certified Auditors

SAE - Society of Automotive Engineers

Quality Digest

IEST - Institute of Environmental Sciences and Technology

Some Related Topic Tags
checklist or check sheet, compliance audit checklist, implementation of a standard in a company, iso 20000 - it service management
Thread Tools Search this Thread Rate Thread Content Display Modes
  Post Number #1  
Old 24th August 2014, 04:41 AM

Total Posts: n/a
Please Help! ISO 20000 Implementation Guide and Compliance Checklist wanted


Can you send me ISO 20000 Implementation guide and compliance-checklist?

Sponsored Links
  Post Number #2  
Old 24th August 2014, 06:12 AM
John Broomfield's Avatar
John Broomfield

Total Posts: 2,659
Lightbulb Re: ISO 20000 Implementation Guide and Compliance Checklist wanted

In Reply to Parent Post by Napoly View Post


Can you send me ISO 20000 Implementation guide and compliance-checklist?

Your IT services organization probably already delivers quality services most of the time.

I know that word "implementation" suggests that you are to ignore the service management system you've already got. But this would be a mistake.

Work with top management to study the way your organization already works with customers and suppliers to determine the needs of customers and to fulfill their requirements.

This should form the basis for the management system you want your colleagues to use and improve to enhance IT services.

Work with process owners to analyze your processes and document your procedures sufficient for effective planning, operation and control by competent employees. Pay particular attention to process objectives and actions taken to prevent problems.

Ensure top management owns the process "investing in continual improvement".

Do not impose procedures written around ISO 20000 until you and your colleagues agree that the process does not exist and is needed; then design it in consultation with the people expected to make it work.

Train process teams in any new processes and train the leaders sell the value of their SMS.

Audit the SMS to fulfill audit objectives from top management and report the results for overdue corrective action. BTW, corrective action from audit is overdue because it should already have come from users monitoring the effectiveness of their processes and procedures.

Good luck,

  Post Number #3  
Old 10th March 2015, 05:19 PM

Total Posts: n/a
Re: ISO 20000 Implementation Guide and Compliance Checklist wanted

ISO20000 is one of the more complex standard to implement and progress towards a successful certification. Your organisation will probably already be delivering some/many/all of the activities the standard requires, but is unlikely to be doing them to the detail it contains.

Having implemented three ITSMS and achieved three ISO20000 certificates, this is a minimum 6-9 month project (dependent on size of organisation and allocated resources), so I think it unlikely you will get the answer you seek in a single implementation guide or checklist.

Google search for ITSMF UK, and click through to their online bookstore and select IT Service Management for a selection of suitable resources.

Lower Navigation Bar
Go Back   The Elsmar Cove Business Systems and Standards Discussion Forums > >


Visitors Currently Viewing this Thread: 1 (0 Registered Visitors (Members) and 1 Unregistered Guest Visitors)
Thread Tools Search this Thread
Search this Thread:

Advanced Forum Search
Display Modes Rate Thread Content
Rate Thread Content:

Forum Posting Settings
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Emoticons are On
[IMG] code is On
HTML code is Off

Similar Discussion Threads
Discussion Thread Title Thread Starter Forum Replies Last Post or Poll Vote
ISO/IEC 20000 Checklist and/or Implementation Road Map ZeroDev IT (Information Technology) Service Management 11 8th November 2016 10:51 PM
MDD (Medical Device Directive) Compliance Review checklist wanted lennon121 EU Medical Device Regulations 9 16th April 2012 07:25 AM
Production Trial Run Checklist or PV Build Checklist wanted MPLZB1 APQP and PPAP 3 20th March 2012 06:59 AM
ISO 20000 Checklist for Gap Analysis and Internal Audit Iriza Other ISO and International Standards and European Regulations 2 23rd February 2010 09:41 AM
Internal Audit Checklist or a Protocol Guide wanted shinyell ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8 13th October 2009 02:33 PM

The time now is 11:59 AM. All times are GMT -4.
Your time zone can be changed in your UserCP --> Options.

Misc. Internal Links

NOTE: This forum uses "Cookies"