Hi
We put together installation and accessory kits in house which are then shipped out to the end customer with a main unit. The kits are made of multiple items and once in a while, we get feedback form the customers, that items are missing from kits when then results in the installation not proceeding (frustrating to both us and the end customer as you can imagine !)
The current process is that we have an A4 sheet which lists all part numbers of the hardware, the quantity as well as a picture of the items for the kits. Once picked, the technician will then sign the sheet which is then inspected and countersigned by a second technician.
This works to some degree but is not fool proof as, due to time and resource constraints, the technician will sign and countersign the sheet ( I know he shouldn't !) and even if he did not, I don't believe its best use of someone elses time to check and countersign what should already be right.
Any suggestions or feedback on how to improve this process would be very much appreciated with the primary aim being not shipping any kits to the end customer with missing parts.
We put together installation and accessory kits in house which are then shipped out to the end customer with a main unit. The kits are made of multiple items and once in a while, we get feedback form the customers, that items are missing from kits when then results in the installation not proceeding (frustrating to both us and the end customer as you can imagine !)
The current process is that we have an A4 sheet which lists all part numbers of the hardware, the quantity as well as a picture of the items for the kits. Once picked, the technician will then sign the sheet which is then inspected and countersigned by a second technician.
This works to some degree but is not fool proof as, due to time and resource constraints, the technician will sign and countersign the sheet ( I know he shouldn't !) and even if he did not, I don't believe its best use of someone elses time to check and countersign what should already be right.
Any suggestions or feedback on how to improve this process would be very much appreciated with the primary aim being not shipping any kits to the end customer with missing parts.