The Cove Business Standards Discussion Forums More Free Files Forum Discussion Thread Post Attachments Listing Cove Discussion Forums Main Page
Operator process buy-in - how to get it?
UL - Underwriters Laboratories - Health Sciences
Operator process buy-in - how to get it?
Operator process buy-in - how to get it?
Operator process buy-in - how to get it?
Operator process buy-in - how to get it?
Operator process buy-in - how to get it?
Operator process buy-in - how to get it?
Operator process buy-in - how to get it?
Operator process buy-in - how to get it?
Operator process buy-in - how to get it?
Go Back   The Elsmar Cove Business Systems and Standards Discussion Forums > >
Forum Username

Elsmar Cove Forum Visitor Notice(s)

Wooden Line

Operator process buy-in - how to get it?


Elsmar XML RSS Feed
Elsmar Cove Forum RSS Feed

Monitor the Elsmar Forum
Sponsor Links




Courtesy Quick Links


Links Elsmar Cove visitors will find useful in the quest for knowledge and support:

Jennifer Kirley's
Conway Business Services


Howard's
International Quality Services


Marcelo Antunes'
SQR Consulting, and
Medical Devices Expert Forum


Bob Doering
Bob Doering's Blogs and,
Correct SPC - Precision Machining


Ajit Basrur
Claritas Consulting, LLC



International Standards Bodies - World Wide Standards Bodies

ASQ - American Society for Quality

International Organization for Standardization - ISO Standards and Information

NIST's Engineering Statistics Handbook

IRCA - International Register of Certified Auditors

SAE - Society of Automotive Engineers

Quality Digest

IEST - Institute of Environmental Sciences and Technology


Some Related Topic Tags
employees (general)
Reply
 
Thread Tools Search this Thread Rate Thread Content Display Modes
  Post Number #1  
Old 15th September 2017, 01:34 PM
Fender1's Avatar
Fender1

 
 
Total Posts: 32
Question Operator process buy-in - how to get it?

Iím a quality coordinator for a custom welding/fabrication company. We have been trying to develop/improve our quality system for the past few years. Company size is 70-100 employees. Ownershipís target isnít ISO cert, but they do want a sound system. We produce hundreds of different products weekly per drawings by various customers; we are not design responsible. Our largest and longest history customer expect us to save their drawings at our site and they are sometimes slow to provide drawing updates, and yes, it has caused shipments of wrong part version. Typically our other customers are good at providing latest product info/drawings with each quote request or purchase order. We donít ship a lot of NC; most NC that does ship is typically due to failure to complete process.

Almost all of the products we provide is operator set/created/intensive (persistent opportunity for operator error,) so results of each production process are to be verified by an approved person (typically supervisor or lead-person,) before product release to next process. All of our production process results are to be checked by 2-set of eyes.

This company doesnít have a history of firm discipline for not complying with process/policies, and some (typically veterans,) staff in production doesnít believe stated verification of their work is needed, so they often allow product forwarding without planned verification. When discussed, the veterans state that they ďknow what theyíre doing, donít need their work checkedĒ; even when shown that they are producer of a product NC. To date, process changes weíve deployed to stop forwarding of non-verified work, havenít been robust enough to ensure proper verification. Supervisors havenít been helpful, very little promoting or monitoring.

I believe, to continue improving our quality system, company needs to be stronger on procedure/police enforcement. I like a challenge, but further system improve looks dire from where I sit. As enforcement is out of my control, Iím hoping that someone in the Cove community has experienced a similar scenario and will provide suggestions for us to consider. Something to help operator buy-in. Iím not yet ready to give up.

I truly appreciate the Elsmar Cove resource. For inexperienced folks like meÖ pure gold!

Sponsored Links
  Post Number #2  
Old 15th September 2017, 01:47 PM
Sidney Vianna's Avatar
Sidney Vianna

 
 
Total Posts: 8,946
Re: Operator process buy-in - how to get it?

From what I understand, what your organization really needs is a CULTURAL shift. A culture that allows lack of discipline and pride in workmanship is a huge problem.

That is obviously something that, until leadership management agrees need to be changed, very little you can do, in order to change.

One suggestion I have is: for those instances where the nonconforming product reached the outside customer and the product returns, involve the operator, make him a customer-facing participant explaining to the customer why he delivered something that was wrong. That might instill sense of ownership of quality into some of them and trigger a change.

When they say they don't want to have their products checked by someone else, they should be able to stand by the quality of their products and face the customers, then.

Good luck.

Last edited by Sidney Vianna; 15th September 2017 at 02:02 PM.
Thank You to Sidney Vianna for your informative Post and/or Attachment!
Sponsored Links

  Post Number #3  
Old 15th September 2017, 01:48 PM
Golfman25

 
 
Total Posts: 977
Re: Operator process buy-in - how to get it?

I see a conflict in your posting. First you say you don't ship a lot of NC. Then you say you're having issues with "independent" verification of the work. So is the verification really a problem if apparently most of the time the product is good? What's the risk?

Seems to me they want to be treated like adults or they have attitude problems. If it's attitude, then all you can do is deal with it or get rid of them. Otherwise, treat them like grownups. The "cops and robbers" game doesn't work.

So how can you ensure conformance to specs. without supervisor verification? Can't they check their own work and sign off on it? Maybe teams, instead of supervisors? Sometimes a second set of eyes is good, but it doesn't have to be a "boss." Get creative.
Thanks to Golfman25 for your informative Post and/or Attachment!
  Post Number #4  
Old 15th September 2017, 03:09 PM
Stijloor's Avatar
Stijloor

 
 
Total Posts: 15,224
Re: Operator process buy-in - how to get it?

Here is some good stuff from our distinguished Cove Members for reading & studying about Employee Motivation and Complying with the QMS.
  Post Number #5  
Old 20th September 2017, 08:08 AM
Mike S.

 
 
Total Posts: 2,155
Re: Operator process buy-in - how to get it?

Quote:
In Reply to Parent Post by Sidney Vianna View Post

From what I understand, what your organization really needs is a CULTURAL shift. A culture that allows lack of discipline and pride in workmanship is a huge problem.

That is obviously something that, until leadership management agrees need to be changed, very little you can do, in order to change.
Ditto what Sidney said. This is, first and foremost, a cultural issue and who is responsible for the culture? Leadership. Top Management. Unless/until Top Management gets into this, you are fighting a never-ending battle. Good luck.
Thanks to Mike S. for your informative Post and/or Attachment!
  Post Number #6  
Old 20th September 2017, 07:59 PM
Golfman25

 
 
Total Posts: 977
Re: Operator process buy-in - how to get it?

I disagree a little bit. Sometimes people with good intentions come up with unrealistic ideas which cause conflict. Back in the day when we started calibration our quality guy insisted that tool maker personal equipment be calibrated. Problem is he insisted that the quality people do it. The toolmakers didn't want anyone touching their "stuff." There was a constant battle until I stepped it and said there is nothing which says they can't calibrate their own stiff. So quality gives them the list and says return it in a week.

In the OP it might just be that the welders feel disrespected.
  Post Number #7  
Old 21st September 2017, 07:32 AM
Mike S.

 
 
Total Posts: 2,155
Re: Operator process buy-in - how to get it?

Allegedly these welders are claiming they and their work are above review ("above the law") even when shown they are producing NC work that is reaching a customer. In such case maybe they deserve feeling some disrespect.

Our welder invites people to look over his work, because he wants others to see how good his work is. But in his case, I have found it to be a waste of time -- he can find a flaw in his work long before any of our inspectors can, and he "rats" on himself in such cases -- a consummate professional. It does not sound like the OP's welders are the same. JMO.
Reply

Lower Navigation Bar
Go Back   The Elsmar Cove Business Systems and Standards Discussion Forums > >

Bookmarks



Visitors Currently Viewing this Thread: 1 (0 Registered Visitors (Members) and 1 Unregistered Guest Visitors)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Forum Search
Display Modes Rate Thread Content
Rate Thread Content:

Forum Posting Settings
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Emoticons are On
[IMG] code is On
HTML code is Off


Similar Discussion Threads
Discussion Thread Title Thread Starter Forum Replies Last Post or Poll Vote
Adding an other process into the system - Authorised Economic Operator (AEO) Scheme somashekar ISO 13485:2016 - Medical Device Quality Management Systems 4 24th August 2014 12:40 PM
PFMEA (Process FMEA - Potential Causes and Failure) - Operator's Role MasterBB FMEA and Control Plans 11 11th September 2010 12:23 AM
Process Qualification, Equipment Qualification, Operator Qualification - Sequence? rcm_mech Manufacturing and Related Processes 10 16th August 2010 09:52 AM
Operator tool boards - Each operator has their own tool box pbassred Lean in Manufacturing and Service Industries 7 27th September 2006 04:03 PM
4.9.1 Process Monitoring & Operator Instructions Linda Jurasin QS-9000 - American Automotive Manufacturers Standard 1 10th September 1998 06:41 PM



The time now is 03:58 AM. All times are GMT -4.
Your time zone can be changed in your UserCP --> Options.


 
 
 


NOTE: This forum uses "Cookies"