P
ProblemChild
I would like to know what are your strategies to work with your contract manufacturers when your request got turned down because they said it was not in the original contract?
For example, we would like our CMs to transfer quality/ traceability data electronically on a daily basis vs. excel file or per request basis. We knew the Tier 1 CMs are capable and is providing the service to their other customers. Hence we are not asking them to spend resources to develop something new from the ground.
Sometimes, we have to wait a day or two, even week to get an answer back from the CM on a simple date code related inquiry. If we have the information, we will able to retrieve the info. much faster because we have more people to support the business than our CMs.
For example, we would like our CMs to transfer quality/ traceability data electronically on a daily basis vs. excel file or per request basis. We knew the Tier 1 CMs are capable and is providing the service to their other customers. Hence we are not asking them to spend resources to develop something new from the ground.
Sometimes, we have to wait a day or two, even week to get an answer back from the CM on a simple date code related inquiry. If we have the information, we will able to retrieve the info. much faster because we have more people to support the business than our CMs.