We all know that, for the most part, ISO 9001 is used in the Business World where goods are exchanged for money. We also know that ISO 9001 focus on customer satisfaction and one of the most common sources for customer dissatisfaction is incorrect billing.
So, shouldn't the ISO 9001 standard have more explicit requirements concerning the billing/invoicing process as it affects customer satisfaction?
Most QMS that I have assessed do not include the billing/invoicing processes. Even though it is a process that, without a question, is critical to both the supplier and the customer.
So, shouldn't the ISO 9001 standard have more explicit requirements concerning the billing/invoicing process as it affects customer satisfaction?
Most QMS that I have assessed do not include the billing/invoicing processes. Even though it is a process that, without a question, is critical to both the supplier and the customer.