Here's the quality policy I was saddled with upon joining the company (as some of you konw from past posts I'm not too keen on it, but I'm trying to work with it):
Standing alone it does not meet the requirments of the standard as there's no obvious framework for objectives or clear committment to comply with the requirements.
Objectives in the past have always been written as departmental goals - making it even less of a framework.
however - what I have done is redefined "quality objectives" for the company to tie to the QP. Like so:
from these objectives lots of measurables can be determined and translated into goals.
So - by putting these together I think I meet the requirements of the standard.
thoughts?
Our Goal is to provide our customers, suppliers and employees true value. We believe this can only be accomplished through a strong commitment to continuous improvement in the quality of our products, services and working environment.
Standing alone it does not meet the requirments of the standard as there's no obvious framework for objectives or clear committment to comply with the requirements.
Objectives in the past have always been written as departmental goals - making it even less of a framework.
however - what I have done is redefined "quality objectives" for the company to tie to the QP. Like so:
Objectives:
We provide true value:We demonstrate commitment to continuous improvement in the quality of:
- To our customers by striving for total customer satisfaction.
- To our suppliers by working on mutually beneficial partnerships.
- To our employees by striving to increase the value of their ESOP shares.
- To all by commitment to maintaining a QMS that complies with ISO9001 and regulatory requirements.
- Our products by monitoring characteristics to eliminate defects and improve function
- Our services by responding to customer enquiries and issues quickly and completely
- Our working environment by reducing safety hazards, environmental hazards, and scrap
from these objectives lots of measurables can be determined and translated into goals.
So - by putting these together I think I meet the requirements of the standard.
thoughts?