S
susburke
We are a small aerospace company certified to AS9100B that installs electrical/mechanical custom-made systems in "the field" at customer sites. Currently, our field technicians report any installation issues (of all types) to their manager via emails, who logs the issues and follows through to make sure they get corrected by the appropriate departments. We have found that we need to improve this process, as some problems don't get reported and then we hear complaints about the same problems happening over and over again in the field. Also, having one person be the only point of collection is a definite drawback. If anyone uses a system for this that is working well, or has any suggestions for improving this process, I would greatly appreciate it.
Thank you.
Thank you.