H
hawkeye
Hello everyone! I have been promoted to the position of QC manager in the pr company for which I work. Quality is a rather large problem here. What I decided to do was to gather up all of the procedures for every department and analyize problem areas. What I found was quite discouraging. The problem is that when a major problem occurs, new procedures are put in place with the intention of preventing further occurances instead of determining what EXISTING procedures have failed and modifying them. As a result of this, I have TONS of written procedures for each department! I mean, I have procedures to follow procedures and more procedures on how to follow more procedures etc...... Here is what I'm thinking of doing. I want to break the company down to individual departments and determine what procedures can still be used and which ones to toss. Then I want to see if any of the procedures need to be modified and I also want to cros check my procedures to see if there are any that apply to more than 1 department. After I have done all of this, I want to put it all together in a single manual to be distributed to each department. What are your thoughts on my methodology? Should I do anything differently? Should this be the first task I take on as a new QC manager? As I stated before, quality is a huge problem here, and top management is looking for ways to combat this problem.
My thoughts are that to get everyone on the same page, procedures need to be in place to give some type of order to each person's responsibilities. Then I can look at and address other quality issues.
Thanks for any comments
My thoughts are that to get everyone on the same page, procedures need to be in place to give some type of order to each person's responsibilities. Then I can look at and address other quality issues.
Thanks for any comments