C
ccochran
Howdy,
This should be fun. I'm assembling a list of the most common quality-related questions. I would like to get a nice round number of 50 or 100 questions. What would you add to this list?--
1. What documents require control?
2. How do we improve our root cause analysis?
3. How can I get Top Management to see the value of our quality system?
4. How do I begin implementing a management system?
5. How do we develop a customer survey?
6. Our top management jumps from one management fad to another. How can I get them to focus on what we’re already doing?
7. What measuring instruments must be calibrated?
8. How do you control forms?
9. How can we control memos, printed emails, and sticky notes that people insist on posting?
10. How do you calibrate tape measures, rulers, and similar gauges?
11. What is the most effective format for job procedures?
12. How do we determine if a corrective action was effective?
13. How can I get employees more excited about our quality system?
14. How can we reinvigorate our internal audit process?
15. Do we have to inspect or verify everything we purchase?
16. Do we have to keep records of receiving inspection?
17. How do we get people to use our corrective action system?
18. What should we do if we fail to achieve our objectives?
19. Should all customer complaints become corrective actions?
20. How do we control nonconforming products when the product is a service?
21. How do we define exactly what is considered a nonconforming product?
22. Should all nonconforming products be submitted to corrective action?
23. Does our Quality Manual have to repeat all the requirements from the standard we’re implementing?
24. How can we add value to our Quality Manual?
25. What should we do about repeat product defects?
26. What should we do about customer feedback?
27. What is the most effective way to choose organizational objectives?
28. Should we combine our quality system with our system for Sarbanes-Oxley compliance?
29. We just lost a key customer. What can we do to get them back?
30. One of our key customers has a specification/tolerance/requirement that we simply can not meet. What can we do?
31. How do I plan for an internal audit?
32. Should we use checklists during internal audits? If so, what kind?
33. How do we innovate our products?
34. What’s the best way to educate people on our company’s objectives?
35. Whenever I say ISO 9001 (or TS 16949 or ISO 14001 or any other standard), people in my company get turned off. What should I do?
36. Our management review takes forever and managers hate participating. What should we do about this?
37. We would like to cherry pick requirements from ISO 9001, instead of implementing the entire standard. Is this a good idea?
Fire away!
Craig
This should be fun. I'm assembling a list of the most common quality-related questions. I would like to get a nice round number of 50 or 100 questions. What would you add to this list?--
1. What documents require control?
2. How do we improve our root cause analysis?
3. How can I get Top Management to see the value of our quality system?
4. How do I begin implementing a management system?
5. How do we develop a customer survey?
6. Our top management jumps from one management fad to another. How can I get them to focus on what we’re already doing?
7. What measuring instruments must be calibrated?
8. How do you control forms?
9. How can we control memos, printed emails, and sticky notes that people insist on posting?
10. How do you calibrate tape measures, rulers, and similar gauges?
11. What is the most effective format for job procedures?
12. How do we determine if a corrective action was effective?
13. How can I get employees more excited about our quality system?
14. How can we reinvigorate our internal audit process?
15. Do we have to inspect or verify everything we purchase?
16. Do we have to keep records of receiving inspection?
17. How do we get people to use our corrective action system?
18. What should we do if we fail to achieve our objectives?
19. Should all customer complaints become corrective actions?
20. How do we control nonconforming products when the product is a service?
21. How do we define exactly what is considered a nonconforming product?
22. Should all nonconforming products be submitted to corrective action?
23. Does our Quality Manual have to repeat all the requirements from the standard we’re implementing?
24. How can we add value to our Quality Manual?
25. What should we do about repeat product defects?
26. What should we do about customer feedback?
27. What is the most effective way to choose organizational objectives?
28. Should we combine our quality system with our system for Sarbanes-Oxley compliance?
29. We just lost a key customer. What can we do to get them back?
30. One of our key customers has a specification/tolerance/requirement that we simply can not meet. What can we do?
31. How do I plan for an internal audit?
32. Should we use checklists during internal audits? If so, what kind?
33. How do we innovate our products?
34. What’s the best way to educate people on our company’s objectives?
35. Whenever I say ISO 9001 (or TS 16949 or ISO 14001 or any other standard), people in my company get turned off. What should I do?
36. Our management review takes forever and managers hate participating. What should we do about this?
37. We would like to cherry pick requirements from ISO 9001, instead of implementing the entire standard. Is this a good idea?
Fire away!
Craig