Design and Development of a Service

[kgott]

We are a consultancy that provides condition monitoring services and I'm going to make a submission to management on 7.3 design and development but a question has been creating some doubt in my mind.

The first line line in 7.3 states: "The organization shall plan and control the design and development of product., or service in our case.

The question that's nagging me is this. Is 7.3 referring to each and every service we provide or is it referring to the once only, initial, design and development of the process or system we are going to use to deliver services to clients??

thanks k

 

[somashekar]

We are a consultancy that provides condition monitoring services and I'm going to make a submission to management on 7.3 design and development but a question has been creating some doubt in my mind.

The first line line in 7.3 states: "The organization shall plan and control the design and development of product., or service in our case.

The question that's nagging me is this. Is 7.3 referring to each and every service we provide or is it referring to the once only, initial, design and development of the process or system we are going to use to deliver services to clients??

thanks k

It is to the design and development stage of your service.
Providing the service is the service provision and uses the design outputs here.
Planning in that case is in the planning for product (service) realization

 

[Marcelo]

If you provide more than one service, it?s related to every and each one of them.

Comparing to devices, it?s related to every device design.

 

[Kales Veggie]

We are a consultancy that provides condition monitoring services and I'm going to make a submission to management on 7.3 design and development but a question has been creating some doubt in my mind.

The first line line in 7.3 states: "The organization shall plan and control the design and development of product., or service in our case.

The question that's nagging me is this. Is 7.3 referring to each and every service we provide or is it referring to the once only, initial, design and development of the process or system we are going to use to deliver services to clients??

thanks k

It applies to the development of the service (you probably already have a process on how to develop a service, what steps your organization goes through, document this and compare to 7.3 requirements and determine if there is a gap), not on the "doing of the service" (which is 7.5)

So, services you are already doing are not affected by 7.3, except if you make changes to the services (7.3.7, change control)

 

[John Broomfield]

We are a consultancy that provides condition monitoring services and I'm going to make a submission to management on 7.3 design and development but a question has been creating some doubt in my mind.

The first line line in 7.3 states: "The organization shall plan and control the design and development of product., or service in our case.

The question that's nagging me is this. Is 7.3 referring to each and every service we provide or is it referring to the once only, initial, design and development of the process or system we are going to use to deliver services to clients??

thanks k

kgott,

Your service design process translates the needs of your clients into service specifications. This process runs from briefing the client (perhaps as part of selling services) to validating the effectiveness of your specifications and is common to all your services.

The specifics of service design for each client or type of service may best covered by the part of your management system that conforms to clause 7.1 (planning service delivery). You probably have a library of service specifications that are tweaked for your services to each client.

Service design changes will probably affect the price so you could make design change control part of your process for forming and changing contracts (again this could be part of the sales process).

As always, analyze and capture what you already do instead of writing a procedure around the standard.

John