Dear Mmint,
I am experienced in construction of oilfield and energy sector, so maybe I can help you.
What do you mean by `recall of valves`:
1/do you mean that you are a distributor of valves and after selling valves;
11/ customer can complain on valve deficency (sealing, serious metal cracks, painting thickness is not enough so corrosion etc),
121/ so you inspect on site decide that possible to repair on site,
122/or recall to workshop.
1221/So here, you recall your products from site (removing from line, transport back to workshop),
1221-1/send material to workshop and request info from workshop/provider.
1221-2/commercial action: (you are not producer but intermediate so this is what you will use)
1221-2/2/ review contract with client, for cost and terms of recall (whose fault is it),
1221-2/3/ review site inspection report and so wich contract clause is applied.
1221-2/4/ Provide new replacement product to client: choose between: transport charge to client but product free or all cost charging to client,
2/ you mean you are producer and so you recall product: here the procedure goes to same until 1221-1/ ,
21/ on workshop simultaneous actions are taken: technical action: inspect and research of root cause
21/1/technical analysis and reporting,
21/2/deciding options: changing qa/qc or production machinery, or personel training, or material, etc..
21/3/information/advertisement to commercial distributors, or on website etc.. about the changes instaured
21/4/ here the same commercial action is applied (like on the top) but here your client is not the final user but the distributor/the retailer. This means contract review, responsibility and cost charging to who etc
3/ you mean you are client,
31/call retailer for inspect on site of deficiency
32/removing valve from the line
321/applying safety precautions on site for the work, permissions, then safety observation during removal
33/warehousing check-in
34/packing
35/transport to retailer
36/requesting deficiency detailed report
37/suggesting applied contract clause to event,
371/informing provider about that/
372/feedback request,
373/responsibility of which side decision
374/and final who bares the cost decision
381/PO (if we pay the cost) for replacement material
382/spare part renew request (if provider pay cost
so this is kind of flow chart on mechanical parts recalling, and also this what I understand from `recalling valves`. If this is not the correct one, please give me more details.
