After thinking about the "certified shipment" thread a bit I decided to try my first poll. I hope I don't screw it up! So here goes...
Some very learned folks here believe, in the event of a nonconformance or defects, that “the system is always to blame” and never the operator. Deming proposed the system was at fault about 96% of the time (someone correct me here if my percentage is wrong – I’m going by a very fallible memory), but that “operator error” did exist. What do YOU think? Feel free to expound on your vote by posting as well.
Some very learned folks here believe, in the event of a nonconformance or defects, that “the system is always to blame” and never the operator. Deming proposed the system was at fault about 96% of the time (someone correct me here if my percentage is wrong – I’m going by a very fallible memory), but that “operator error” did exist. What do YOU think? Feel free to expound on your vote by posting as well.