Wondering: Is a product failing to meet a requirement still considered non-conforming if its failure to meet the requirement was due to actions of the user?
For example, consider the following sequence of events:
Curious to know what you think...
MM.
For example, consider the following sequence of events:
- Product requirement is "sensor responds correctly to user movement".
- Complaint is received that "sensor is all out of wack", and they want to return the device. Device is returned.
- Device received and checked, and indeed sensor appears to not be working correctly. Product NCR filed.
- As part of NC investigation it is determined that there is actually nothing wrong with the sensor. The customer (undisclosed) had simply recalibrated the device incorrectly.
Curious to know what you think...
MM.