N
Nadeem A.
Hi All,
Within the context of oil and gas business, some construction contractors has an understanding to raise the NCR against the "Client" if there is a discrepancy or ambiguity in the Client requirement.
In my view point, it seems very awkward to raise an NCR against the Client/Customer, who is giving a business to the Contractor.
One of the requirements in ISO 9001:2015 QMS is to 'Review the Customer Requirements'. Contractor can communicate to the Client for any unclear requirement using other tools such as Request for Information (RFI) or any other process. But, in general, to raise the NCR to the Client may have negative impact to the contractor business (such as losing the next contract).
Any thought or comment would be much appreciated.
Thanks,
Nadeem.
Within the context of oil and gas business, some construction contractors has an understanding to raise the NCR against the "Client" if there is a discrepancy or ambiguity in the Client requirement.
In my view point, it seems very awkward to raise an NCR against the Client/Customer, who is giving a business to the Contractor.
One of the requirements in ISO 9001:2015 QMS is to 'Review the Customer Requirements'. Contractor can communicate to the Client for any unclear requirement using other tools such as Request for Information (RFI) or any other process. But, in general, to raise the NCR to the Client may have negative impact to the contractor business (such as losing the next contract).
Any thought or comment would be much appreciated.
Thanks,
Nadeem.