T
thbohnsack
Hello,
I am looking for ways to re-enegize, re-introduce the meaning of what quality means to our manufacturing staff and supervisors. We are trending poorly with far too many non-conformances and customer credits for the last 18-20 months.
I would like to start with the supervisors - perhaps give them a simple questionaire at the next supervisor meeting to get them to think a little deeper, past just filling out the next NCR form.
I was thinking of simply asking them what is their perception of quality, do they think the system works - why or why not, also get them to comment on where they think their guys are on quality.
Any suggestions, any thing exist that could help me generate a simple short questionaire?
I am looking for ways to re-enegize, re-introduce the meaning of what quality means to our manufacturing staff and supervisors. We are trending poorly with far too many non-conformances and customer credits for the last 18-20 months.
I would like to start with the supervisors - perhaps give them a simple questionaire at the next supervisor meeting to get them to think a little deeper, past just filling out the next NCR form.
I was thinking of simply asking them what is their perception of quality, do they think the system works - why or why not, also get them to comment on where they think their guys are on quality.
Any suggestions, any thing exist that could help me generate a simple short questionaire?