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Corrective Action vs. Preventive (Predictive) Action (CAPA) - A Definitive Discussion - Page 23

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  Post Number #177  
Old 29th October 2011, 07:22 AM
Jim Wynne's Avatar
Jim Wynne

Total Posts: 14,228
Re: Corrective & Preventive

In Reply to Parent Post by lizfleck View Post

In the case of manufacturing, with multiple product lines, you can use a corrective action designed to solve a problem in one process or product line, as a preventative in another process or product line.
In Reply to Parent Post by steventruong View Post

Could anybody please give me your comments for above case ? Thank you so much
In the case of TS16949, that sort of thing is included in corrective action:
Quote: Corrective action impact
The organization shall apply to other similar processes and products the corrective action, and controls implemented, to eliminate the cause of a nonconformity.
So it wouldn't be appropriate to call it preventive action. ISO 9001 doesn't have that provision, so what's learned from a corrective action and is applied to other processes may be counted as preventive action.
Thank You to Jim Wynne for your informative Post and/or Attachment!

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  Post Number #178  
Old 2nd December 2011, 08:40 PM

Total Posts: 39
Re: Corrective Action vs. Preventive (Predictive) Action (CAPA) - A Definitive Discus

In Reply to Parent Post by xjsanit View Post

Hi all,

Understood what you guys have mentioned earlier.However, based on our environment in a IT helpdesk, we have detected a high potential for us to breached our (SLA)Service Level Agreement in answering call for this month due to resource issues and high influx of call volume due to few issues.

The preventive action plan is obviously to recruit more people but this could not be done in a week or 2.Nothing much could be done in order to eliminate this issues instantly.

So, my question is should we still issue a NC and CA since we have already describe in the PA earlier that we are expecting to fail the SLA for the upcoming month until we have our resource issue resolved?

Appreciate your help...
First you should ask yourself if adding people addresses the cause of the problem. It seems to me that people are masking the real causes. Why is call volume up? Addressing that would prevent the calls in the first place and focus on the real problem. Otherwise you are preventing the defect from occurring but your are not addressing the root cause of the call volume increase so it is not really a preventive action.

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