J
JoseGB
Hello,
I've been asked to fill out a 5 why's form. Until now I've only seen the normal 5 whys but this time, the format is divided in 3 categories:
occurrence: use this path for why the specific non conformance occured
detection: use this path to investigate why the problem was not detected
systemic: use this path to investigate the systematic root cause
A 5 why's exercise must be performed for each of the categories for 1 problem. I have no problem with detection, but I'm struggling to find the difference between occurrence and systemic.
Could someone please help me with the correct definition and application for these two, and if possible with a quick example
Thanks!!
Jose
I've been asked to fill out a 5 why's form. Until now I've only seen the normal 5 whys but this time, the format is divided in 3 categories:
occurrence: use this path for why the specific non conformance occured
detection: use this path to investigate why the problem was not detected
systemic: use this path to investigate the systematic root cause
A 5 why's exercise must be performed for each of the categories for 1 problem. I have no problem with detection, but I'm struggling to find the difference between occurrence and systemic.
Could someone please help me with the correct definition and application for these two, and if possible with a quick example
Thanks!!
Jose