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Training in 8D Problem Solving as a Preventive Action?

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8d problem solving, preventive action (pa), training (general)
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  Post Number #1  
Old 14th September 2018, 02:14 PM
mladen

 
 
Total Posts: 2
Question Training in 8D Problem Solving as a Preventive Action?

I've been confronted that a training cannot be a preventive action i case of claim received from customer.

In PpFMEA we did predict this failure mode, but for this particular failure root cause we did not. So we introduced a new method - procedure, and also we should train operators on this new procedure (in order to prevent the recurrence). So to be honest, i know that this is not a poka yoke system and we cannot predict that the failure mode will not happen again, but in order to prevent more defects of this kind we need to train the operators on this procedure.

I want to hear your opinion?

Also, what is your way of defining validation of effectiveness of 8D reports.

Thank you in advance for any comments and advice.

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  Post Number #2  
Old 14th September 2018, 02:20 PM
AndyN's Avatar
AndyN

 
 
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Question re: Training in 8D Problem Solving as a Preventive Action?

Welcome. Who is telling you that training isn't preventive?
  Post Number #3  
Old 14th September 2018, 04:24 PM
Sidney Vianna's Avatar
Sidney Vianna

 
 
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re: Training in 8D Problem Solving as a Preventive Action?

Quote:
In Reply to Parent Post by mladen View Post

I've been confronted that a training cannot be a preventive action i case of claim received from customer.
Probably what happened was: your organization submitted a corrective action plan to this customer, stating that "operators would be re-trained".

A lot of organizations are no longer accepting the old "operator retraining" as a corrective action proposal , after seeing this plan fail too many times. Obviously, I am not sure this is the case, but it sounds as such.

If the retraining was supposed to be the CA, you should ask yourself: whay wasn't the original training effective, to start with?

Good luck.

Last edited by Sidney Vianna; 15th September 2018 at 10:05 AM.
Thanks to Sidney Vianna for your informative Post and/or Attachment!
  Post Number #4  
Old 15th September 2018, 10:56 AM
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Jen Kirley

 
 
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re: Training in 8D Problem Solving as a Preventive Action?

I always encourage my clients to consider the "fistful of factors," easily remembered as man-material-machine-method-Mother Nature. Of these, training is very often a part of the corrective/preventive action, especially when changes are made to the process or system; people need to be informed of the new thing, true?

But very seldom is training personnel a stand-alone solution.
Thanks to Jen Kirley for your informative Post and/or Attachment!
  Post Number #5  
Old 15th September 2018, 04:15 PM
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optomist1

 
 
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Re: Training in 8D Problem Solving as a Preventive Action?

hmmm, when in doubt..."retrain operators", my experience informs me that knowledge and use of 8D is a given and part of a well informed organization..again from my experience...many suppliers only execute and follow through on an 8D...when forced to.


Effectiveness of an 8D; mostly recurrence of a similar defect or reject...many times even when an 8D is executed, it becomes more about filling the "we completed and 8D..." square than we truly got to the root cause and implemented long term corrective action(s)...my two cents
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  Post Number #6  
Old 23rd September 2018, 01:53 PM
mladen

 
 
Total Posts: 2
Re: Training in 8D Problem Solving as a Preventive Action?

Actually, the corrective action was to change something in the training plan that would be a useful knowledge -> like a lessons learned. And the preventive was with the changes, train the old and the future new operators.

Well, everybody has to have an opinion. My way is to do a sanity check when possible.

Thank you.
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