layered audits
I don't know about Chrysler or Suzuki, but GM has a program called layered
audits. The gist is as follows:
* Shop floor people (operators and/or supervisors) audit process details, daily or weekly
* Next level of management audits the audits, weekly or monthly
*Top management audits the middle management, monthly or quarterly
There are some differences from traditional audits here:
1) These audits may not be independent. The idea is to have people auditing
their own areas, and then have their bosses audit them.
2) Expectation is that there will be a detailed audit checksheet, with
very specific criteria. E.G. the injection molding dept will audit the barrel temps and pressures against the setup sheet for each machine once a day
If this sounds like the right program, I may be able to dig up a training
presentation on it. (It's part of what GM calls Quality System Basics).
best of luck
Brad Pritts