I found an interesting article on Quality Systems in Small or Medium Size Companies. Part 2 talks about how audits will need to shift to a "process focus" style rather than a "clause compliance" style. I have provided the link below.
http://www.iqa.org/htdocs/quality_centre/iso9k2kworkbook_part2.html
I've started developing an outline to help me in planning and preparing departments for an internal audit of this type.
Meet with each department to determine:
their processes;
- the inputs, outputs & objectives,
- the sequence and interaction,
- criteria and methods of control,
- the collection and analysis of data to monitored and measure the effectiveness and continual improvement,
- documentation requirements and the control of, and
- required records, the control, retention & disposal of.
Meet with each department to determine:
whether they have any procedures and how they are controlled
their status toward;
- ensuring the provision and availability of resources,
- determining the necessary competence for personnel,
- provision of training or other actions to satisfy competency,
- evaluation of effectiveness of training or other actions,
- the maintenance of records of education, training, skills and experience.
I hope this information is helpful.
Best Regards,
Hank Fowler