Can you eliminate the word quality?
AndyN said:
that you've mapped, it's more like another way of showing the ISO 9001 requirements. Since you've not added any details of your processes ("Product Realization" is not what your management call it...........!), instead of 'maching, assembly, plating, construction,' etc.
AndyN said:
So, I'm afraid that it might look good, but it isn't your company.........
Andy
If you can manage it at all, try to get people to sit down and describe their business processes as suggested. I expect that there is a design group, a sales group, a manufacturing group as well as senior management. Get them to describe what they do every day. Good luck, a real eye opener if they are honest (95% fire fight, 5% create a new fire to fight tommorrow)
Once they are done, then and only then take a look at ISO. Build an x-ref of your business system to ISO requirements. There may be a few ISO requirements not covered, just tuck them into the process where they best fit.
What you have is what almost everyone has (me too), a quality system based on ISO requirements. This system will always exist outside of the real day to day business operations and will only impose costs, not be followed, create bitter quality folks, and never deliver any savings.
If you start the other way, you end up with a business system that will result in a cretain level of quality (exaclty the level that the top boss wants). And it can be shown to meet ISO requirements.
This may not be possible to achieve. Most of us are tasked to "get ISO". Your map will achieve that easily.
I agree with Andy - do the people in Product Realization really have that on their business cards? Oh, how I hate the word realization. Design puffed up to sound more impressive.
Sequence and interaction can be better shown by a swim lanes type of chart (an example is here somewhere). Departments across the top, processes along the side.
Good luck with it all.