Y
yogshastri
What are Business Processes ? What are Support processes and What are management processes ? Are there some standard defintions or one can define or categorize as per one's own logic and thinking!
What are Business Processes ? What are Support processes and What are management processes ? Are there some standard defintions or one can define or categorize as per one's own logic and thinking!
Welcome to the Cove.
The definitions of those terms are entirely dependent on context--there are no all-encompassing standard definitions. Give us some background on your question and we can give better answers.
Thanks Jim and Peter.
I work in an Integrated Steel Plant and I am trying to draw the process map of the organization so that processes and thier interfaces are well defined. It was opinions of my seniors that I need to divide all the processes into three categories - that is Core or key Processes, Management Processes and Support processes. I also think that some kind of classification is necessary, but given a choice I would have classified them as Core Processes and non-core processes only. In my case, say for example - producing steel as per customer's order would be our core process and everything else like Finance, HR, TQM, Maintenance, Services and Utilities functions would be non-core processes. But then, I am asked to divide these non-core processes into management and support processes. To me it looks that the processes that support the core process like Maintenance and HR would be a support process and the processes that are used to manage the core processes like Finance or TQM would be management processes.
Is my logic correct or I am in a soup ?
Thanks Jim and Peter.
I work in an Integrated Steel Plant and I am trying to draw the process map of the organization so that processes and thier interfaces are well defined. It was opinions of my seniors that I need to divide all the processes into three categories - that is Core or key Processes, Management Processes and Support processes. I also think that some kind of classification is necessary, but given a choice I would have classified them as Core Processes and non-core processes only. In my case, say for example - producing steel as per customer's order would be our core process and everything else like Finance, HR, TQM, Maintenance, Services and Utilities functions would be non-core processes. But then, I am asked to divide these non-core processes into management and support processes. To me it looks that the processes that support the core process like Maintenance and HR would be a support process and the processes that are used to manage the core processes like Finance or TQM would be management processes.
Is my logic correct or I am in a soup ?
You could give them the AQPC list (http://www.apqc.org/process-classification-framework) and ask management how they would divide it up...Your management apparently has definitions in mind, so that's where you should go for clarification. Because of the fuzziness of these things, someone here could give you advice that sounds good but is not what the bosses had in mind.
What are Business Processes ? What are Support processes and What are management processes ? Are there some standard defintions or one can define or categorize as per one's own logic and thinking!