Mapping the loan lending bank process

L

libanese

hi everyone! i think this is OT, but i can't find a way to add a new discussion.

I need a help to mapping the loan lending bank process. For example, i can t find a way to express the CO ( set up time) or the EPE for every phase of the process.

Any idea?

thank very much
 

AMIT BALLAL

Super Moderator
hi everyone! i think this is OT, but i can't find a way to add a new discussion.

I need a help to mapping the loan lending bank process. For example, i can t find a way to express the CO ( set up time) or the EPE for every phase of the process.

Any idea?

thank very much

Are you trying to make value stream map of the loan lending bank process?
 
L

libanese

Why not get the people who are involved together and map the process (cover an office wall with paper and draw the map on it)?
my colleague is phisically at the bank, i have only to do the VSM in the office. Thanks for the advice anyway
 
L

libanese

Here is an article I found on web that you might find useful:
thank u so much but i already did the VSM, i wanted only to find a way to calculate any "parameters" like PEPE or CO ( set up time) in a bank context that are pretty different from a productive process.
 

John Broomfield

Leader
Super Moderator
Google provides many interesting but inaccurate examples.

So, engage the process owner in capturing how this process actually works (and doesn’t!) in your own organization. Then ask the process owner to walk it around the process team so they review it and revise it to reflect the reality.

Make sure your deployment flowchart* is not a work of fiction so you have a reliable basis for understanding and improving this process.

* swim lane or deployment flowcharts show who initiates, who is involved, who is responsible, who has decision authority and who receives the result of the process. Teamflow worked very well for my clients esp when the process objective is known by all members of the process team.
 
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