M
MikCra
This forum focuses a lot of attention of how to cajole upper management into supporting Quality initiatives.
In these economic times, with ever-increasing focus on productivity metrics [throughput $$ per employee, etc], the days of a fully-staffed Quality department seem nostalgic. Lately, Quality Managers are expected to also wear the Lean hat, and pull double-duty by coordinating with the operations functions to drive out waste and cost.
I'd like to start a thread and turn the question around back to us Quality Manager types:
* What personality traits or leadership qualities must a Quality Manager possess in order to get other functions on board with Quality?
* Are there personality traits innate to the manager, or can they be learned and developed through practice?
Any thoughts and personal experiences are appreciated!
In these economic times, with ever-increasing focus on productivity metrics [throughput $$ per employee, etc], the days of a fully-staffed Quality department seem nostalgic. Lately, Quality Managers are expected to also wear the Lean hat, and pull double-duty by coordinating with the operations functions to drive out waste and cost.
I'd like to start a thread and turn the question around back to us Quality Manager types:
* What personality traits or leadership qualities must a Quality Manager possess in order to get other functions on board with Quality?
* Are there personality traits innate to the manager, or can they be learned and developed through practice?
Any thoughts and personal experiences are appreciated!