Q
qualitygoddess - 2010
I am posting a very specific query regarding two certification bodies (registrars). My client is seeking input for their decision to choose one of these registrars (see below); I have not worked with either before. I believe some of my fellow Covers may have valuable input. Not that I wish to preclude anyone, but I would prefer replies from Covers working in North America. I am specifically looking for answers to these questions:
1. do the auditors provided to your company by the registrar have good experience and basic knowledge of your particular industry?
2. does the registrar have a documented process for customer complaints? If you used it, were you satisfied with the response?
3. when making inquiries of a more technical nature (i.e., an interpretation of the std type of question), was there a simple way for you to make that inquiry, and did you receive a timely response (say within 72 hours)?
The two registrars are VCA North America and ASR.
Thanks in advance for your thoughtful replies. (yes, I did inquire with a moderator if it was OK post this message).
--QG
1. do the auditors provided to your company by the registrar have good experience and basic knowledge of your particular industry?
2. does the registrar have a documented process for customer complaints? If you used it, were you satisfied with the response?
3. when making inquiries of a more technical nature (i.e., an interpretation of the std type of question), was there a simple way for you to make that inquiry, and did you receive a timely response (say within 72 hours)?
The two registrars are VCA North America and ASR.
Thanks in advance for your thoughtful replies. (yes, I did inquire with a moderator if it was OK post this message).
--QG