The Cove Business Standards Discussion Forums
Go Back   The Elsmar Cove Business Systems and Standards Discussion Forums > >
Forum Username

Elsmar Cove Forum Visitor Notice(s)

Wooden Line

ISO 9001:2015 - Design of Process vs. Design of Service

Monitor the Elsmar Forum
Courtesy Quick Links


Links Elsmar Cove visitors will find useful in the quest for knowledge and support:

Jennifer Kirley's
Conway Business Services


Howard's
International Quality Services


Marcelo Antunes'
SQR Consulting, and
Medical Devices Expert Forum


Bob Doering
Bob Doering's Blogs and,
Correct SPC - Precision Machining


Ajit Basrur
Claritas Consulting, LLC



International Standards Bodies - World Wide Standards Bodies

AIAG - Automotive Industry Action Group

ASQ - American Society for Quality

International Organization for Standardization - ISO Standards and Information

NIST's Engineering Statistics Handbook

IRCA - International Register of Certified Auditors

SAE - Society of Automotive Engineers

Quality Digest

IEST - Institute of Environmental Sciences and Technology


Some Related Topic Tags
design and development, iso 9001:2015, service exclusions
Reply
 
Thread Tools Search this Thread Rate Thread Content Display Modes
  Post Number #1  
Old 19th September 2016, 02:23 PM
QualitySteve

 
 
Total Posts: 6
Please Help! ISO 9001:2015 - Design of Process vs. Design of Service

Were are getting ready to transition to the ISO 9001:2015 standard. We are currently 2008 certified with an exclusion for design and development. We are serviced based and have shipping, receiving, storage, renovation, and demilitarization processes. I am having a hard time determining if we should consider cl 8.3 as non applicable. The services we provide have been around for many years, and we are limited on how we can perform them. Our higher headquarters (customer one and the same) detail how we are to perform our services through regulations, drawings, and other documents.

They dictate the following:
ERP software system used to track material, finance, etc.
Design criteria for building and certain machinery.
Storage criteria
Who we purchase from
Who we can use to transport our items.

We may change our process somewhat. Examples: Use two conveyors instead of one, speed up/slow down conveyors, use a forklift instead of a hand cart.

My questions are
1. What is the difference between designing a process and designing a service?

2. Given the information above does anyone think we design services? of is Design and Development still not applicable

Sponsored Links
  Post Number #2  
Old 19th September 2016, 04:02 PM
Stijloor's Avatar
Stijloor

 
 
Total Posts: 15,334
Re: ISO 9001:2015 Design of Process vs Design of Service

Quote:
In Reply to Parent Post by QualitySteve View Post


My questions are:
1. What is the difference between designing a process and designing a service?
2. Given the information above does anyone think we design services? or is Design and Development still not applicable
ISO 9001:2015 considers products and services.

I have Clients that design and develop proprietary hardware, so 8.3 applies.

My own company designs and develops customized training services, so 8.3 applies.

I also have Clients that receive all product (hardware) specifications from their customer, they are not engaged is design and development at all, so 8.3 does not apply.

I have colleagues that present courses (service) that are already developed, i.e. materials, presentation guidelines, etc., so 8.3 does not apply to them.

Does this help?
Thanks to Stijloor for your informative Post and/or Attachment!
  Post Number #3  
Old 19th September 2016, 05:08 PM
QualitySteve

 
 
Total Posts: 6
Re: ISO 9001:2015 Design of Process vs Design of Service

Thanks! This helps quite a bit. I think I am on the right path with still excluding design. I would like to see if anyone else has other comments.
  Post Number #4  
Old 20th September 2016, 05:21 AM
Paul Simpson's Avatar
Paul Simpson

 
 
Total Posts: 1,834
Re: ISO 9001:2015 - Design of Process vs. Design of Service

Quote:
In Reply to Parent Post by QualitySteve View Post

Were are getting ready to transition to the ISO 9001:2015 standard. We are currently 2008 certified with an exclusion for design and development.
If your current CB has allowed exclusion under the 2008 edition then it is likely they will allow exclusion under the 2015 edition. IMHO the changes for exclusion / applicability are small from the last edition to the latest.
Quote:
In Reply to Parent Post by QualitySteve View Post

We are serviced based and have shipping, receiving, storage, renovation, and demilitarization processes. I am having a hard time determining if we should consider cl 8.3 as non applicable. The services we provide have been around for many years, and we are limited on how we can perform them. Our higher headquarters (customer one and the same) detail how we are to perform our services through regulations, drawings, and other documents.

They dictate the following:
ERP software system used to track material, finance, etc.
Design criteria for building and certain machinery.
Storage criteria
Who we purchase from
Who we can use to transport our items.
This sounds like you are working to established processes and are delivering 'standard' services so excluding design and development would be appropriate.

Quote:
In Reply to Parent Post by QualitySteve View Post

We may change our process somewhat. Examples: Use two conveyors instead of one, speed up/slow down conveyors, use a forklift instead of a hand cart.
These aren't significant process changes and are more covered under management of change (clause 6.3).

Quote:
In Reply to Parent Post by QualitySteve View Post

My questions are
1. What is the difference between designing a process and designing a service?

2. Given the information above does anyone think we design services? of is Design and Development still not applicable
Essentially designing a process and designing a service are the same. A process is internal and a service is delivered to the customer. The principles are the same and the good practice covered in the requirements of Clause 8.3 can help ensure that both are delivered effectively.

Control of design typically starts from a clean sheet of paper - for either internal processes or externally provided services.
  Post Number #5  
Old 23rd June 2017, 12:21 AM
theadeth

 
 
Total Posts: 7
Re: ISO 9001:2015 - Design of Process vs. Design of Service

Hi! Covers our company was also ISO 9001:2008 certified except for clause 7.3 Design because there is no design and development of products within the organization since it is executed at the customer site as per their requirements.
And currently we are in transition to ISO 9001:2015
My question are;
1. Is Design and development still not applicable to our company in ISO 9001:2015?
2. Is Clause 8.3 Design and development of products and services are for R&D?

Please help.....
Reply

Lower Navigation Bar
Go Back   The Elsmar Cove Business Systems and Standards Discussion Forums > >

Bookmarks



Visitors Currently Viewing this Thread: 1 (0 Registered Visitors (Members) and 1 Unregistered Guest Visitors)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Forum Search
Display Modes Rate Thread Content
Rate Thread Content:

Forum Posting Settings
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Emoticons are On
[IMG] code is On
HTML code is Off


Similar Discussion Threads
Discussion Thread Title Thread Starter Forum Replies Last Post or Poll Vote
ISO 9001 2015 Documentation for Engineering and Design cferrer ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8 29th January 2018 04:30 PM
ISO 9001 2015 Exclusions - Product Design is purchased. Karib1 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7 19th January 2018 07:05 AM
2 Aspects of Services Design - Design of the Service and Design of Service Delivery armani Service Industry Specific Topics 2 20th July 2012 02:22 AM
Scaffolding Service - ISO 9001 Clause 7.3 Design and development process Thomas Kurian Design and Development of Products and Processes 3 3rd March 2009 01:06 PM
Design - Widget vs. Service - Exclusion? In Service operation design not addressed Marc Design and Development of Products and Processes 26 15th July 2008 08:28 PM



The time now is 06:06 PM. All times are GMT -4.
Your time zone can be changed in your UserCP --> Options.



Misc. Internal Links


NOTE: This forum uses "Cookies"