L
lostsc
Preface: I am not a quality professional; I am not a Document Control professional although that is in my title; the person in charge of Quality in my division is not a quality professional.
Per the global QESH policy the certifications are ISO 9001, ISO 14001, OHSAS 18001
I don't know if this is pertinent information but I'm including it so I don't have to ETA later. Company is worldwide with several different companies under it. My division is Field Service, although our offices are at a location with different machine shops from other divisions. I am basically a catchall office person and my duties include receiving project paperwork from the field, data entry into the ERP system for field hours and cost, collecting timesheets and sending to HR for payroll, organizing reports for customer projects, and making forms for our division only.
The division superintendent was tasked by the quality dept to construct a quality plan, to supply our customers because we (field service division) operate so differently than the other divisions, which I assume acceptably fall under the corporate global QESH?
The plan consists of step by step specific detailed instruction from start to finish of a project, with links and descriptions of forms that may or may not be used depending on the specific needs of the project. These are examples of the forms referenced in the plan: several pre job checklists (between project manager, dispatch, supervisor, customer, sales, etc.), time sheet, safety, expense reports, post job reports, personnel evaluations...the list goes on
Would it be correct to say that a quality plan should be a bunch of procedures all lumped into a document?
Would an auditor require us to retrieve each and every one of these forms listed for any given project regardless of applicability? Have we missed the mark on what was being asked of us?
The problem lies in that I receive paperwork from the field, and create the hanging folders into which, this paperwork lives. I feel like this is a recipe for disaster, and I'd like to :ca: by gaining knowledge and making suggestions if we are on the wrong track. I've spent 3 days browsing through this forum and the myriad of information; I have learned, but I've also found myself more confused than when I started. So Please if anyone can brainstorm with me, I would be forever indebted!
Per the global QESH policy the certifications are ISO 9001, ISO 14001, OHSAS 18001
I don't know if this is pertinent information but I'm including it so I don't have to ETA later. Company is worldwide with several different companies under it. My division is Field Service, although our offices are at a location with different machine shops from other divisions. I am basically a catchall office person and my duties include receiving project paperwork from the field, data entry into the ERP system for field hours and cost, collecting timesheets and sending to HR for payroll, organizing reports for customer projects, and making forms for our division only.
The division superintendent was tasked by the quality dept to construct a quality plan, to supply our customers because we (field service division) operate so differently than the other divisions, which I assume acceptably fall under the corporate global QESH?
The plan consists of step by step specific detailed instruction from start to finish of a project, with links and descriptions of forms that may or may not be used depending on the specific needs of the project. These are examples of the forms referenced in the plan: several pre job checklists (between project manager, dispatch, supervisor, customer, sales, etc.), time sheet, safety, expense reports, post job reports, personnel evaluations...the list goes on
Would it be correct to say that a quality plan should be a bunch of procedures all lumped into a document?
Would an auditor require us to retrieve each and every one of these forms listed for any given project regardless of applicability? Have we missed the mark on what was being asked of us?
The problem lies in that I receive paperwork from the field, and create the hanging folders into which, this paperwork lives. I feel like this is a recipe for disaster, and I'd like to :ca: by gaining knowledge and making suggestions if we are on the wrong track. I've spent 3 days browsing through this forum and the myriad of information; I have learned, but I've also found myself more confused than when I started. So Please if anyone can brainstorm with me, I would be forever indebted!