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Chrysler Quality Definitions? Chrysler has identified six types of quality


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  Post Number #1  
Old 13th April 2012, 03:03 PM
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Question Chrysler Quality Definitions? Chrysler has identified six types of quality

Chrysler has identified six types of quality. They are:

Ordinary
Dissatisfaction
Regulatory
Perceived
Performance
Service

Does anyone know how Chrysler defines each type?

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  Post Number #2  
Old 13th April 2012, 08:56 PM
Jen Kirley's Avatar
Jen Kirley

 
 
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Re: Chrysler Quality Definitions? Chrysler has identified six types of quality

Welcome to the Cove!

I didn't find actual definitions, but I found an explanation of Doug Betts' approaches in a news release:

Defining and Pursuing Customer Satisfaction at Chrysler Group LLC
Thanks to Jen Kirley for your informative Post and/or Attachment!
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