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Risk Management (and Risk Based Thinking) in ISO 9001:2015 - Page 7

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iso 9001:2015, organizational knowledge, risk based thinking (rbt), risk management and analysis
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  Post Number #49  
Old 18th August 2018, 08:40 PM
Jen Kirley's Avatar
Jen Kirley

 
 
Total Posts: 6,159
Re: Risk Management in ISO 9001:2015

Quote:
In Reply to Parent Post by qualprod View Post

Jen
Questions regarding your format for risks:
1 what do you base on to decide the level of risks?
Do you use numerical information? Is qualitative or quantitative?
2 please explain your criteria regarding to when apply actions according to risk value.
3 Do you apply the residual risk practice?
4 what is your criteria to tge closeoupt of risks?
Thanks
"Level" of risks are management determination. It could be customer satisfaction, current events, public image, absolute costs, "death by a thousand cuts" or some other means. As Helmut and Andy have advised, I suggest your management team try to resist numerical criteria. They can be limiting.
Thanks to Jen Kirley for your informative Post and/or Attachment!

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  Post Number #50  
Old 18th August 2018, 08:41 PM
Helmut Jilling

 
 
Total Posts: 4,386
Re: Risk Management in ISO 9001:2015

Quote:
In Reply to Parent Post by qualprod View Post

Thanks a lot, Helmut.
My other doubt is criteria for the the risk closeout.
After implement actions to mitigate risks, the residual risk, is low or high?
Well , here again, to use common sense, to decide if risk now is low enough to close it, only by the perception.
Thanks again
Risk actions are not always closed..... you are dealing with potential situations... the only way to close it is to be sure that the root causes have been totally eliminated. That is why the standard refers to “mitigating” risk..... after you have taken the planned actions, assess the remaining risk using the same criteria.... did you significantly reduce or deal with the risk?
  Post Number #51  
Old 18th August 2018, 10:37 PM
qualprod

 
 
Total Posts: 156
Re: Risk Management in ISO 9001:2015

Thanks Helmut
Normally I apply most of the times a closeout.
Because I also use a fishbone to determine causes of risk, determine action plans and do the follow up.
After ensuring is effective, I close it.
  Post Number #52  
Old 18th August 2018, 11:00 PM
qualprod

 
 
Total Posts: 156
Re: Risk Management in ISO 9001:2015

Thanks Jen
To keep risks opened as you suggest, it will be a hard job to keep risk a monitored.
I think we need to find an easier way for the management.
To keep risks under control, it needs time and efforts.
I remember you suggested a worksheet to register risk, I found it interesting, but some doubts came up, in criteria you used to classify risk values, and actions according to the values obtained, could you clarify it?
Thanks
  Post Number #53  
Old 19th August 2018, 09:00 AM
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Randy

 
 
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Re: Risk Management (and Risk Based Thinking) in ISO 9001:2015

This subject of "risk management" and "risk based thinking" is starting to get funny, here and in the real world, because it's not a new concept. Sound business management and decision making has always been about "risk" or "what if".

Who really believes that Steve Jobs used some kind of chart or mathematical formula to go the direction he did with his home garage based business? What about Bill Gates in his decision to capture the operating system world and not focus on hardware? Mary Kay Ash didn't employ some statistical analysis guru in her decision to make skin care products in her home bath and use pink as her trade color. I'm pretty sure Fred Smith didn't sit around studying charts, equations, market trends or anything else when he packed an overnight bag, took the last cash he had and went to Vegas to raise operating capital.

Every one of those "business leaders" made a gut decision as their "risk based thinking" process and did rather well, so here's an argument, can a "GBD" or "SWAG" be a valid "RBT" methodology?
Thank You to Randy for your informative Post and/or Attachment!
  Post Number #54  
Old 25th August 2018, 12:10 PM
Jen Kirley's Avatar
Jen Kirley

 
 
Total Posts: 6,159
Re: Risk Management in ISO 9001:2015

Quote:
In Reply to Parent Post by qualprod View Post

Thanks Jen
To keep risks opened as you suggest, it will be a hard job to keep risk a monitored.
I think we need to find an easier way for the management.
To keep risks under control, it needs time and efforts.
I remember you suggested a worksheet to register risk, I found it interesting, but some doubts came up, in criteria you used to classify risk values, and actions according to the values obtained, could you clarify it?
Thanks
The criteria I suggested may or may not be appropriate for you. Feel free to put in your own criteria.

The register may be good for processes, but Randy is right: you may have things you don't need to use a methodology for at all. This includes the simple question of "Should we enter xyz market now, or should we wait?" Both have risks of getting it wrong, either through poor timing or missed opportunity.

Please do not overthink this.
Thank You to Jen Kirley for your informative Post and/or Attachment!
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