Hello -
Thanks for all your help here - I'm back again with a new question.
I've appointed myself the Corrective Action guy, in an effort to improve what has always been a token system at best.
I've gained an electronic tool for administering CAs, but the corporate culture does not support timely closure of CAs.
The philosophy at the top is that if it's not an issue that prevents good product from getting to a customer, then it's a low priority. Unfortunately that philosophy has trickled down on the rest of the staff.
So any progress that is made regarding closing CAs in a reasonable time is a challenge. Our CA dwell times are appalling, for routine matters that could be dealt with relatively quickly.
I've reached the conclusion that high visibility is my best tool. I think I may be reduced to modular graffiti reminders in lunchrooms and hallways ( "Ask John Doe about Corrective Action 0040!" ) and Denial of Service email attacks on the responsible parties computers.
Any advice appreciated
Thanks for all your help here - I'm back again with a new question.
I've appointed myself the Corrective Action guy, in an effort to improve what has always been a token system at best.
I've gained an electronic tool for administering CAs, but the corporate culture does not support timely closure of CAs.
The philosophy at the top is that if it's not an issue that prevents good product from getting to a customer, then it's a low priority. Unfortunately that philosophy has trickled down on the rest of the staff.
So any progress that is made regarding closing CAs in a reasonable time is a challenge. Our CA dwell times are appalling, for routine matters that could be dealt with relatively quickly.
I've reached the conclusion that high visibility is my best tool. I think I may be reduced to modular graffiti reminders in lunchrooms and hallways ( "Ask John Doe about Corrective Action 0040!" ) and Denial of Service email attacks on the responsible parties computers.
Any advice appreciated