P
prady2581
Hi All,
I want to have some more detail understanding from ISO 9001 requirement the following activities which we follow will be met
1. All are customer complaints, VOC, Feedback from Survey, Internal operational issues and many other categories are logged in Online Web base system. It is can be logged by any staff.
2. The assignee takes approve action on those
There are such tickets on daily basis : example 20 per day.
Some findings :
1. Most of them action indicate Corrections (immediate remedial actions), then in few cases there are corrective actions as well
2. References and records are not always included
3. effectiveness of action and level of success is something not common
This is service industry some activities are not possible. My question are :
1. Does above requirement meets ISO 9001 requirement of CAPA, and continual improvement or
2. suggest to search and gather some relevant Tickets meeting all criteria of Standard for Continual Improvement.
Lastly suggest some best methods on how to start analyzing these with this system in Place.
Thanks in advance.
I want to have some more detail understanding from ISO 9001 requirement the following activities which we follow will be met
1. All are customer complaints, VOC, Feedback from Survey, Internal operational issues and many other categories are logged in Online Web base system. It is can be logged by any staff.
2. The assignee takes approve action on those
There are such tickets on daily basis : example 20 per day.
Some findings :
1. Most of them action indicate Corrections (immediate remedial actions), then in few cases there are corrective actions as well
2. References and records are not always included
3. effectiveness of action and level of success is something not common
This is service industry some activities are not possible. My question are :
1. Does above requirement meets ISO 9001 requirement of CAPA, and continual improvement or
2. suggest to search and gather some relevant Tickets meeting all criteria of Standard for Continual Improvement.
Lastly suggest some best methods on how to start analyzing these with this system in Place.
Thanks in advance.