J
jkittle
Does anyone have any ideas on how to improve visual inspection sorts?
I have a customer who expects zero defects (like us all I'm sure) especially when comes to sorting. We have had times when we have had to do a 100% visual sort for a defect that has not been 100% effective and still sent defects to the customer. I don't know what else we can do. We take the product to an offline location and have a very detailed process flow, visual identification, rework instructions, signed acknowledgement that the full time employee understands the sort and QA does a final sample inspection (random sampling) to see if any defects are found.
I contend that visual inspection can never be 100% effective 100% of the time. My customer does not accept that. I have tried disqualifying people to sort if the customer finds defects in their material, that didn't work now I have a plant full of people who can't sort. I have had QA go back through the material 100% and they have made mistakes.
What else can I do? The customer says, what are you going to do different next time? I don't know!!!!!
I have a customer who expects zero defects (like us all I'm sure) especially when comes to sorting. We have had times when we have had to do a 100% visual sort for a defect that has not been 100% effective and still sent defects to the customer. I don't know what else we can do. We take the product to an offline location and have a very detailed process flow, visual identification, rework instructions, signed acknowledgement that the full time employee understands the sort and QA does a final sample inspection (random sampling) to see if any defects are found.
I contend that visual inspection can never be 100% effective 100% of the time. My customer does not accept that. I have tried disqualifying people to sort if the customer finds defects in their material, that didn't work now I have a plant full of people who can't sort. I have had QA go back through the material 100% and they have made mistakes.
What else can I do? The customer says, what are you going to do different next time? I don't know!!!!!