Great article I ran across today in Linkedin.
The Dullest, Most Vital Skill You Need to Become a Manager
How's this related to quality?
Documents in a QMS are a compilation of the best writing a company can produce. Such documents guide the organization to excellence. They have permanence beyond words and even beyond memos or emails. A good QMS enables leadership, and ownership of a company's processes, by all employees.
Further, the most effective medium for effective inter-company writing is a wiki, or equivalent home for a healthy QMS. It's better to have a one page memo with links to all the supporting stuff than the proverbial 6 page memo where all the background stuff needs to be served because it was only in the writer's head. In fact, it is even better to do away with internal memos entirely, save as automatic updates to where valuable information is incorporated into a growing knowledge base.
The Dullest, Most Vital Skill You Need to Become a Manager
How's this related to quality?
Documents in a QMS are a compilation of the best writing a company can produce. Such documents guide the organization to excellence. They have permanence beyond words and even beyond memos or emails. A good QMS enables leadership, and ownership of a company's processes, by all employees.
Further, the most effective medium for effective inter-company writing is a wiki, or equivalent home for a healthy QMS. It's better to have a one page memo with links to all the supporting stuff than the proverbial 6 page memo where all the background stuff needs to be served because it was only in the writer's head. In fact, it is even better to do away with internal memos entirely, save as automatic updates to where valuable information is incorporated into a growing knowledge base.